Kanimozhi Sanmugam
Fremont,United States
Summary
As a Salesforce Administrator and Software Developer at Akidev Corporation, I leveraged my expertise in Apex programming and process automation to enhance business operations. My achievements include customizing sales process flows and deploying innovative bot solutions across multiple platforms at Purplegrids Inc., showcasing my technical proficiency and problem-solving skills.
Overview
1
1
Certification
Work History
Salesforce Administrator /Software Developer
Akidev Corporation
Fremont, CA
10.2024 - 02.2025
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Analyzed user stories and developed test plans for validating functionality before release into production environment.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Created reports and dashboards in Salesforce to meet business requirements.
Bot Developer
Purplegrids Inc.
- Bot development for Mobile app, portal, and WhatsApp
- Bot development for website and WhatsApp
- Bot development for website and FB & WhatsApp
- Bot development for 4 websites, WhatsApp and FB
- Overall bot development for Website, WhatsApp, FB, Instagram
- Made a Robotic bot development for office assistant
- Bot Development for WhatsApp
- Bot development for Website and mobile app
- Some parts of bot development for website, Telegram, WhatsApp, FB
- Worked on multi language translation support - Oromo, Somali, Amharic, Tigrinya, English
- Bot development for website
- Languages: English, Hindi, Malayalam, Arabic, Filipino
- Languages: English and Arabic
- Languages: English, Kannada and Hindi
Education
Bachelor of Science - Chemistry
Madurai Kamaraj University
Skills
- Salesforce Certified Platform Developer
- Salesforce Certified AI Specialist
- Salesforce Certified Administration
- Salesforce Certified App Builder
- Bot Developer
- Apex programming
- Process automation
- JavaScript
Languages
- English
- Tamil
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified AI Specialist
- Salesforce Certified Administration
- Salesforce Certified App Builder
- Intro to Generative AI Course
- Learn Python 3 Course
Personal Information
Title: Admin / App Builder/ Platform Developer 1 Salesforce
Summary - Experience Summary
- Neuron, Bot development for Mobile app, portal, and WhatsApp, https://wa.me/971564084447?&text=Hi
- Bharat Benz, Bot development for website and WhatsApp, https://www.bharatbenz.com
- HealthHub Al Futtaim, Dubai, Bot development for website and FB & WhatsApp, https://www.healthhubalfuttaim.com/
- HMS, Bot development for 4 websites, WhatsApp and FB, https://www.gph.ae/, https://www.hmsmirdifhospital.ae/en/, https://www.fmcedubai.ae/, https://www.dxbone.com/
- LuLu Exchange, Overall bot development for Website, WhatsApp, FB, Instagram., https://luluexchange.com/
- VPerfumes, Overall bot development for Website, WhatsApp, FB, Instagram., https://www.vperfumes.com/home
- CKC Jewellers, Bot development for Website, WhatsApp, https://ckcjewellers.com/
- SUZUKI, Made a Robotic bot development for office assistant, https://suzuki.ae/
- ECOS Hotels, Bot Development for WhatsApp, ECOS Dubai Hotel at Al Furjan, https://wa.me/97145695555?&text=Hi
- M4Marry, Bot development for Website and mobile app, https://www.m4marry.com/
- Ethio Telecom, Some parts of bot development for website, Telegram, WhatsApp, FB, https://www.ethiotelecom.et/, Oromo, Somali, Amharic, Tigrinya, English
- Tata Express, Bot development for website, https://tataexpress.ae/
Timeline
Salesforce Administrator /Software Developer
Akidev Corporation
10.2024 - 02.2025
Bot Developer
Purplegrids Inc.
Bachelor of Science - Chemistry
Madurai Kamaraj University
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