Kanisha Green

Plano

Summary

Dedicated and motivated professional with a strong work ethic, thriving on challenges. Continuously developing and enhancing skills through open-mindedness. Effective multitasker with keen attention to detail, delivering high-quality results. Fast learner and reliable team player. Experience in customer service, data-entry, client/guest reception, administrative support, and medical insurance.

Overview

years of professional experience

Work History

Guest Service Representative

Drury Inn & Suites

07.2024 - Current

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction.

Clerical Specialist

JPMorgan Chase & Co

11.2023 - 07.2024

Increased accuracy in financial reporting by meticulously reconciling accounts payable/receivable records each month.
Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.

Patient Insurance Verification

Post-Acute Medical Hospital

01.2022 - 11.2023

Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.

Education

General Educational Development - undefined

Brookhaven College, Farmers Branch, TX

Skills

Organizational skills
Detail oriented and interpersonal skills
Customer service
Research and resolve any account discrepancies

Verify medical Insurance
Processing Payments
Ensure compliance with HIPAA regulations and requirements

Software Experience

Microsoft Office Programs
Gmail
Workday
ADP

Timeline

Guest Service Representative - Drury Inn & Suites

07.2024 - Current

Clerical Specialist - JPMorgan Chase & Co