Kanisha Kee
Winnsboro,SC
Summary
Accomplished Customer Service Representative with expertise from AmerisourceBergen/Lashgroup, excelling in problem resolution and data entry. Leveraged active listening to enhance customer satisfaction and compliance. Proficient in CRM and technical support, consistently delivering efficient assistance. Recognized for managing high call volumes and maintaining HIPAA compliance, achieving a 95% customer satisfaction rate.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AmerisourceBergen/Lashgroup
11.2023 - 03.2025
- Referring customers to pharmacies compatible with their insurance plans, enhancing satisfaction and compliance.
- Updated member profiles with accurate medical information
- Manage a high call volume of inbound calls, delivering efficient and professional assistance.
- Facilitate customer enrollment in medical programs with a focus on accurate and timely data entry
- Maintain protocols in accordance with HIPAA guidelines
Customer Service Associate
Walmart
07.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers by addressing inquiries and resolving issues effectively.
Education
High School Diploma -
Great Falls High School
Great Falls, SC05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Paperwork processing
- Documentation
- Data collection
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Technical support
Timeline
Customer Service Representative
AmerisourceBergen/Lashgroup
11.2023 - 03.2025
Customer Service Associate
Walmart
07.2021 - 10.2023
High School Diploma -
Great Falls High School
Similar Profiles
Olabisi OlanrewajuOlabisi Olanrewaju
Patient Services Representative at AmerisourceBergen/LashGroupPatient Services Representative at AmerisourceBergen/LashGroup
OLABISI OLANREWAJUOLABISI OLANREWAJU
Patient Services Representative at Cencora/LashGroupPatient Services Representative at Cencora/LashGroup
Champa RaiChampa Rai
Patient Care Coordinator at AmerisourceBergenPatient Care Coordinator at AmerisourceBergen
Charles HillCharles Hill
Independent Marketing Consultant at IndoorMediaIndependent Marketing Consultant at IndoorMedia
Earl BrownEarl Brown
Machine Operator at MichelinMachine Operator at Michelin