Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kanisha Wright

Duncan,OK

Summary

Reliable and upbeat Senior Wireless Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and Credit Qualifications as well as Fraud assistance. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Senior Wireless Representive

DISH
01.2021 - Current
  • Improved customer satisfaction by providing expert advice on wireless solutions tailored to individual needs.
  • Increased sales revenue by consistently offering the latest wireless products and services for various business clients.
  • Delivered high-quality customer service, resolving technical issues efficiently and maintaining long-term client relationships.
  • Collaborated with team members to develop innovative strategies for increasing market share within the competitive wireless industry.

Fraud, Lost/Stolen Specialist

Card Holder Services
04.2020 - 04.2021
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.

Tax Expert

Intuit
11.2019 - 04.2020
  • Improved client satisfaction by providing personalized tax advice and strategies.
  • Assisted clients in reducing their tax liabilities through comprehensive tax planning and analysis.
  • Streamlined internal processes, enhancing overall efficiency within the tax department.
  • Collaborated with team members to ensure accurate and timely preparation of individual and corporate tax returns.

Education

High School Diploma -

Lawton Public
Lawton, OK

Skills

  • Sales Support
  • Mobile Device Management
  • Customer Support
  • Wireless Network Design
  • Data Analytics
  • Quality Assurance
  • Project Management
  • AWS
  • Microsoft Office, Word, Excel etc
  • Credit Tools
  • Teams, Google chat platforms
  • Building and managing Team Meetings

Accomplishments

JD Power and Associates award 2021, 2022, 20223 for Outstanding Customer Support ans Innovation

Timeline

Senior Wireless Representive

DISH
01.2021 - Current

Fraud, Lost/Stolen Specialist

Card Holder Services
04.2020 - 04.2021

Tax Expert

Intuit
11.2019 - 04.2020

High School Diploma -

Lawton Public

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