Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kanishka Shah

East Lansing,Michigan

Summary

Dynamic professional with extensive experience in customer service and team management at Michigan State University. Proven ability to enhance guest experiences through effective event planning and operational oversight. Skilled in technical proficiency and quality assurance, consistently delivering results that improve efficiency and satisfaction in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Area Manager

Amazon
06.2025 - Current
  • Team management: Lead, manage, and develop a team of 50 to 200 Amazon Associates
  • Communication: Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
  • Performance development: Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
    Job Elements
  • Partnership: Partner with the management team to establish and maintain quality control standards

Ticket Sales and Guest Services Associate

Michigan State Universtiy
10.2023 - 11.2024
  • Ticket Sales Management: Utilized specialized software to assist with ticket sales, improving patron experience by providing accurate information and seat selection assistance
  • System Navigation: Troubleshoot ticketing system issues, maintaining accurate records and ensuring seamless operations
  • Guest List Coordination: Managed student athlete and youth team guest list, ensuring accurate and efficient access for special guests

Customer Service Representative

Breslin Student Events Center
09.2022 - 05.2023
  • Led Team Coordination: Managed and allocated tasks for a team of 30 employees, ensuring efficient event operations
  • Event Operations: Oversaw guest flow and safety during all arena and forum events, enhancing overall guest experience
  • Operational Planning: Collaborated on planning, scheduling, and evaluating work processes, contributing to streamlined event management
  • Report Management: Prepared and maintained detailed reports and records, supporting data-driven decision-making

Education

Bachelor of Science - Advertising Management

Michigan State University
East Lansing, MI
05-2025

Fravashi International Academy
Mumbai, India
05-2021

Skills

  • Team coordination and Management
  • Customer Service
  • Recruitment and Marketing
  • Technical Proficiency
  • Event Planning and Management
  • Staff training
  • Quality assurance

Accomplishments

  • Phi Gamma Nu- Omicron Business Fraternity, Pledge
  • MSU Advertising Association, Member
  • Students PIRG Campus Action, Volunteer
  • Mission Menstruation, Volunteer

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional
Marathi
Full Professional

Timeline

Area Manager

Amazon
06.2025 - Current

Ticket Sales and Guest Services Associate

Michigan State Universtiy
10.2023 - 11.2024

Customer Service Representative

Breslin Student Events Center
09.2022 - 05.2023

Bachelor of Science - Advertising Management

Michigan State University

Fravashi International Academy

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