KANITA MAPATO
Frederick,MD
Summary
Dedicated and service-minded professional with a strong focus on customer satisfaction, effective problem solving, and collaborative teamwork. Known for maintaining a respectful and supportive attitude toward colleagues and clients across diverse environments. Demonstrates firm decision-making and clear communication while remaining courteous, professional, and solution-oriented. Skilled at navigating challenges with a calm and confident demeanor, fostering trust and positive outcomes in both individual and team settings.
Overview
8
8
years of professional experience
Work History
Customs Brokerage Agent
Expeditors International
Baltimore, MD
12.2022 - Current
- Acted as a liaison between government agencies and customers.
- Compiled and maintained records of shipments, invoices, and other data related to customs regulations.
- Researched and identified applicable tariffs, taxes, duties, and fees associated with importation.
- Coordinated with shippers, carriers, warehouse personnel, customers, and other stakeholders to ensure timely delivery of cargo.
Thai Interpreter
Liberty Language Services
Vienna, VA
02.2021 - Current
- Interpreted verbal and written information, delivered real-time, accurate oral translations and interpretations for clients.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Responded to requests from Legal, Medical, Educational, and Social Services events. Ex: medical examination, home visits, education workshops, Medicaid waiver screening, family partnership meeting, family engagement, group therapy, community meetings, etc.
Targeting Analyst
The Network
Arlington, VA
10.2017 - 08.2022
- Assisted multiple human trafficking cases which led to counter human trafficking investigations.
- Provided vital strategic and tactical information to field personnel, assisted law enforcement investigators interviews.
- Generated a great quantity of analytical documents and intelligence reports on the human trafficking industry.
- Produced assessments in intelligence products, responses and briefings.
Restaurant Waiter
Thai Express
Gaithersburg, MD
03.2019 - 01.2020
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Master of Education (M.Ed.) - Early Childhood Education
Chulalongkorn University
ThailandBachelor of Education (B.Ed.) - Early Childhood Education
Burapha University
ThailandInterpreter Training - Medical Edition
Liberty Language Services
Vienna, VASkills
- Thai native speaker
- Proficient in academic writing skill both Thai and English
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Team Collaboration
- Cultural Sensitivity & Respect
- Adaptability in Fast-Paced Environments
Timeline
Customs Brokerage Agent
Expeditors International
12.2022 - Current
Thai Interpreter
Liberty Language Services
02.2021 - Current
Restaurant Waiter
Thai Express
03.2019 - 01.2020
Targeting Analyst
The Network
10.2017 - 08.2022
Master of Education (M.Ed.) - Early Childhood Education
Chulalongkorn University
Bachelor of Education (B.Ed.) - Early Childhood Education
Burapha University
Interpreter Training - Medical Edition
Liberty Language Services
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