Kaniya Jones
Griffin,GA
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at City Gear LLC and Journeys. Excelled in enhancing customer satisfaction and staff performance through effective communication and decision-making. Skilled in MS Office and staff management, achieving significant improvements in team agility and service delivery without exceeding a 55-word limit.
Overview
4
4
years of professional experience
Work History
Manger
City Gear LLC
11.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Lead
Journeys
11.2019 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA07.2025
High School Diploma -
Spalding High School
Griffin, GA05.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Decision-Making
- Cash Handling
- Excellent time management skills
- MS Office
- Schedule Management
Timeline
Manger
City Gear LLC
11.2023 - 05.2024
Team Lead
Journeys
11.2019 - 08.2020
Bachelor of Science - Psychology
Kennesaw State University
High School Diploma -
Spalding High School
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