Summary
Overview
Work History
Education
Skills
Timeline
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Kanji Cayea

Columbia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Online Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. Pursuing a role where mentoring and coaching skills are in demand.

Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.

Overview

9
9
years of professional experience

Work History

Small Business Owner

Myself
08.2017 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used business software packages to maintain files and administrative records.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Integrated new products and entities into business structure.
  • Developed and improved integrated reporting and analysis capabilities.
  • Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.

Front and Back Office Lead Medical Assistant

Nova Medical Centers
08.2014 - 01.2016
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Medical Data Entry Specialist

Scribe X
05.2017 - 07.2023
  • Responsible for performing tasks such as entering data at a fast and accurate rate.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Responded to patient inquiries to provide information and resolve issues and concerns.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Transcribed sensitive documents with complete confidentiality.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Utilized templates and macros to streamline transcription processes.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Used EPIC to input information into computerized patient record system.

Education

Bachelor of Science - Cyber Security

Strayer University
Columbia, SC
05.2025

Associate of Science - Nursing Education

Blinn College
Brenham, TX
05.2014

High School Diploma -

Del Valle High School
Del Valle, TX
05.2012

Skills

  • Planning and Execution
  • Data Integrity
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry
  • Detail Orientated
  • 10-Key Typing
  • 75 WPM Typing Speed
  • Microsoft Office Suite

Timeline

Small Business Owner

Myself
08.2017 - Current

Medical Data Entry Specialist

Scribe X
05.2017 - 07.2023

Front and Back Office Lead Medical Assistant

Nova Medical Centers
08.2014 - 01.2016

Bachelor of Science - Cyber Security

Strayer University

Associate of Science - Nursing Education

Blinn College

High School Diploma -

Del Valle High School

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Kanji Cayea