Kannan Prakasam

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

I used to handle evening shift from 4:00 pmto 11pm.

I used to do briefing before the shift starts

And explain about the daily pax counting and any group ppl reservation and mainly take care of vegans, dairy's and any allergy customers in person.

Be attentive and give suitable job for the team workers

While closing make sure everything is perfect and clean for next shift

• Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
• Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
• Met with event director to discuss event details, timelines and specific equipment that would be required.
• Kept guest areas clean, removing trash and dirty dishes.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.