Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kannan Welch

Prattville,AL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
Montgomery, AL
01.2022 - Current
  • Managed and documented pet records during daily visits and appointments, ensuring accurate data entry into the system.
  • Addressed healthcare needs by coordinating with veterinarians and discussing recommended treatment plans with the clients
  • Responded to client inquiries over the phone, addressing their questions about appointment booking and service offerings.
  • Provided emotional support to pet owners during difficult times.

Customer Service Representative

State Farm
Prattville, AL
08.2021 - 12.2021
  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.

Shift Leader

Marco's Pizza
Prattville, AL
06.2016 - 08.2019
  • Maintained an organized the work environment by delegating tasks to staff as needed.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Utilized POS systems efficiently for order processing and inventory management.

Education

High School Diploma -

Prattville High School
Prattville, AL
05-2018

Some College (No Degree) - Veterinary Technician

Penn Foster Career School
Scranton, PA

Skills

  • Inbound and outbound calling
  • Account updating
  • Complaint resolution
  • Data collection and entry
  • Appointment scheduling
  • Product knowledge
  • Spreadsheets
  • Adaptive team player
  • Client relations
  • Researching
  • Quality control
  • Customer relations
  • Critical thinking
  • Microsoft Office Suite
  • Medical terminology knowledge
  • Computer Proficiency

Timeline

Veterinary Assistant

Banfield Pet Hospital
01.2022 - Current

Customer Service Representative

State Farm
08.2021 - 12.2021

Shift Leader

Marco's Pizza
06.2016 - 08.2019

High School Diploma -

Prattville High School

Some College (No Degree) - Veterinary Technician

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Kannan Welch