Kanu Ubah
Bronx
Summary
Dynamic and detail-oriented professional with extensive experience at the United States Postal Office, excelling in mail handling and sorting. Proven ability to enhance workflow efficiency through effective team collaboration and problem-solving skills. Committed to maintaining workplace safety while ensuring timely and accurate mail distribution.
Overview
20
20
years of professional experience
Work History
Mail Handler
United States Postal Office
08.2025 - Current
- Sorted incoming mail to streamline distribution to processing areas.
- Operated automated sorting machines to improve workflow efficiency and accuracy.
- Assisted in loading and unloading mail trucks, ensuring timely transport of parcels.
- Maintained cleanliness and organization of work area to comply with safety regulations.
- Collaborated with team members to streamline processes and enhance productivity.
- Monitored inventory levels of supplies, reporting shortages to management promptly.
- Trained new employees on operational procedures and safety protocols effectively.
- Conducted regular inspections of sorting equipment, reporting any malfunctions immediately.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
Support Associate
Macy's
New York, NY
05.2009 - 08.2025
- Assisted customers with product inquiries and service-related issues to enhance satisfaction.
- Processed transactions accurately through point-of-sale systems, ensuring efficient checkout experiences.
- Organized merchandise displays to align with visual merchandising standards.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Handled customer returns and exchanges, resolving issues while adhering to company policies.
- Trained new associates on store procedures and customer service best practices for consistent performance.
- Provided feedback to management on inventory trends and customer preferences to inform stock decisions.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Collaborated with product development teams to provide valuable user feedback for future enhancements and upgrades.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Increased efficiency and team productivity by promoting operational best practices.
Monitor
Arts Students League
New York, NY
09.2017 - 08.2024
- Monitored studio activities to ensure compliance with safety protocols and operational guidelines.
- Assisted instructors in managing classroom dynamics and student engagement during art sessions.
- Maintained cleanliness and organization of studio spaces, promoting a conducive environment for creativity.
- Supported event setup and breakdown, ensuring seamless execution of workshops and exhibitions.
- Collaborated with staff to develop strategies for improving participant experience during events and programs.
- Trained new monitors on operational standards and best practices within studio environments.
Preloader
United Parcel Service, UPS
03.2006 - 09.2016
- Operated conveyor systems to efficiently load packages onto delivery vehicles.
- Ensured compliance with safety protocols during package handling and loading processes.
- Collaborated with team members to optimize workflow and maintain productivity standards.
- Conducted quality checks to verify package integrity prior to loading.
- Assisted in training new employees on safe operational procedures and equipment usage.
- Maintained cleanliness and organization of loading area to enhance operational efficiency.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Reduced misplaced shipments by effectively labeling, documenting, and storing packages awaiting pickup or delivery.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assembled pallets and crates for secure transportation of materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
Computer And Information Sciences
New York City College of Technology
Brooklyn, NYNo Degree - Art
Arts Students League
New York, NYComputational Science
Bronx Community College
Bronx, NYSkills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Mail sorting
- Package handling
- Mail handling
- Loading and unloading
- Mail distribution
- Post office operations
- Machine operation
- Truck loading
Accomplishments
Welding and metal work at the arts student league
Painting and sculpture at the art students league
Studied print making at the arts students league
Timeline
Mail Handler
United States Postal Office
08.2025 - Current
Monitor
Arts Students League
09.2017 - 08.2024
Support Associate
Macy's
05.2009 - 08.2025
Preloader
United Parcel Service, UPS
03.2006 - 09.2016
Computer And Information Sciences
New York City College of Technology
No Degree - Art
Arts Students League
Computational Science
Bronx Community College