KaNyah Mingo
Concord,NC
Summary
Proven Operations Associate and Customer Service Representative with a track record of enhancing operational efficiency at Factory Motor Parts Company. Skilled in team leadership and verbal communication, adept at improving customer satisfaction and retention rates. Demonstrates expertise in maintaining data integrity and resolving customer complaints, contributing to significant process improvements.
Overview
3
3
years of professional experience
Work History
Operations Associate
Factory Motor Parts Company
Concord, NC
05.2024 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Customer Service Representative
SYKES
Remote
02.2023 - 04.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained a safe and secure workplace to ensure compliance with applicable regulations to protect customers from any potential breach
Customer Service Representative
Select Quote Insurance
Remote(Temp)
12.2021 - 01.2023
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Education
Bachelor Of Science In Nursing - Anesthetic Nursing
Rowan-Cabarrus Community College
Salisbury, NCHS Diploma -
West Cabarrus High School
Concord, NC06.2023
Skills
- Team leadership
- Verbal and written communication
- Customer complaint resolution
- Excellent communication
Timeline
Operations Associate
Factory Motor Parts Company
05.2024 - Current
Customer Service Representative
SYKES
02.2023 - 04.2024
Customer Service Representative
Select Quote Insurance
12.2021 - 01.2023
Bachelor Of Science In Nursing - Anesthetic Nursing
Rowan-Cabarrus Community College
HS Diploma -
West Cabarrus High School