Kanyawee Buchmann
Summary
To secure an appropriate position this will provide growth opportunities with effective utilization of my skills and experiences also the opportunity to learn more in professional Atmosphere. Dedicated and customer-focused professional with 5 years of experience in providing exceptional support and resolving inquiries in fast-paced environments.
Diligent Customer Care Associate bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
5
5
years of professional experience
Work History
Receptionist
Bann Chart Hotel
01.2017
Customer Care Associate
Conduent Business and Services Malaysia SDN BHD
07.2018 - Current
- Handling technical support related question for client customer and partner
- Handling client customer's billing and account issues.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
Education
Bachelor of Arts - English Major
Suandusit University
Bangkok Thailand2018
Skills
- Customer services
- Microsoft office
- Self-learner
- Strong people skills with fair for public relations
- Strong analytical and problem solving skills
- A good team player
- Ability to perform at high standard, under pressure with demanding deadlines
- Ability to converse 02 main languages in Thailand (Thai/ English)
- Good attitude Able to work under pressure
- Technical Support
Languages
Thai
Native or Bilingual
English
Native or Bilingual
German(Beginner)
Education Profile
- English Program Sri Thammarat Suksa School
- Bachelors degree at Suandusit university (English Program)
Personal Information
- Passport Number: AC3332006
- Date of Birth: 12/27/95
- Nationality: THAI/SWISS
Timeline
Customer Care Associate
Conduent Business and Services Malaysia SDN BHD
07.2018 - Current
Receptionist
Bann Chart Hotel
01.2017
Bachelor of Arts - English Major
Suandusit University
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