Kao Her
Fresno,CA
Summary
Dynamic leader with proven expertise in retail operations and team management, honed at companies like Vons. Excelled in optimizing inventory control and enhancing customer service, achieving significant improvements in efficiency and satisfaction. Skilled in problem-solving and mentoring, consistently meeting financial targets through strategic planning and employee development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Rite Aid
Kerman, CA
03.2023 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Manager
Vons
02.2008 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager of Operations
CVS Pharmacy
Fresno, CA
10.2020 - 02.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
GED -
Fresno Adult School
Fresno, CA06.2005
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Stock management
- Team management
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- Order management
Certification
Retail leadership
Timeline
Assistant Store Manager
Rite Aid
03.2023 - 08.2023
Manager of Operations
CVS Pharmacy
10.2020 - 02.2021
Manager
Vons
02.2008 - 10.2021
GED -
Fresno Adult School