Kao Lee
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scanning Document Specialist
Iron Mountain
02.2024 - Current
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Scan hard copy files to electronic images, assuring a quality image.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Tax Examiner
Internal Revenue Service, IRS
05.2023 - 07.2023
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Researched tax issues and stayed current on all federal and state tax laws.
- Entering customer data from source documents into an electronic system by data entry.
- Organizes documents in alphabetical and numerical order.
Team Member
Whataburger
04.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained productive, efficient approach to all tasks.
Material Handler
Urban Outfitters, Inc.
11.2021 - 03.2022
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
Warehouse Associate
Retail Rebel
09.2020 - 11.2021
- Worked safely around moving machinery.
- Maintained clean, orderly work environment free of hazards.
- Operates pallet jack to move pallets of product.
- Assembled pallets and crates for secure transportation of materials.
Sales Associate
Kohl's
07.2017 - 06.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hair Stylist /Front Desk Receptionist
JCPenney Salon
09.2015 - 04.2016
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained front desk; greeted customers, responding to phone calls to book appointments and in-person requests for information.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma -
Montachusett Regional Vocational Technical School
Westminster, MA05-2015
Skills
- Positive Attitude
- Teamwork orientation
- Customer Service
- Goal-Oriented
- Attention to Detail
- Time Management
Certification
- Licensed Nail Technician - Missouri Board of Cosmetology (2024)
- Food Handler's Permit - Jackson County (2024)
Languages
Hmong
Native or Bilingual
Timeline
Scanning Document Specialist
Iron Mountain
02.2024 - Current
Tax Examiner
Internal Revenue Service, IRS
05.2023 - 07.2023
Team Member
Whataburger
04.2022 - 07.2022
Material Handler
Urban Outfitters, Inc.
11.2021 - 03.2022
Warehouse Associate
Retail Rebel
09.2020 - 11.2021
Sales Associate
Kohl's
07.2017 - 06.2020
Hair Stylist /Front Desk Receptionist
JCPenney Salon
09.2015 - 04.2016
High School Diploma -
Montachusett Regional Vocational Technical School
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