KAON ALSTON
Charlotte,NC
Summary
Organized and customer-focused aviation professional and U.S. Coast Guard veteran with current airport ramp experience and a strong background in administrative coordination, team leadership, logistics, inventory control, and customer service. Skilled in coordinating daily operations, maintaining accurate records, communicating across teams, and managing competing priorities in fast-paced environments. Recognized for professionalism, attention to detail, problem-solving, and the ability to support efficient operations while delivering excellent customer service. Prepared to bring strong organizational, administrative, and leadership skills to an Administrative Assistant role with American Airlines.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
01.2026 - Current
- Support below-the-wing aircraft operations, including aircraft guiding, parking, servicing, and turn activities, while maintaining strict safety standards and on-time performance.
- Accurately interpret passenger baggage tags, destination codes, and routing information to ensure baggage and cargo are properly sorted, loaded, and transported to the correct aircraft and destination.
- Operate ground service equipment and motorized vehicles, coordinate with team members, and prioritize ramp and cabin-related tasks to support safe, efficient operations and on-time departures.
Team Lead - Order Fulfillment
Salvin Dental Specialties
Charlotte, North Carolina
10.2017 - 05.2022
- Coordinated work schedules, approved timecards, and delegated daily responsibilities for a team of 5–7 employees, balancing workloads, prioritizing tasks, and supporting consistent staffing coverage to maintain efficient operations.
- Served as a liaison between team members and management, facilitating communication, addressing operational concerns, and coordinating workflow adjustments to support team productivity and accountability.
- Managed order processing, inventory spreadsheets, and administrative records, ensuring accurate data entry, timely transaction processing, and compliance.
Certified Personal Trainer
CustomMade Fitness
Charlotte, North Carolina
03.2017 - Current
- Designed customized workout plans for CustomMade Fitness client needs and goals.
- Conducted fitness assessments and movement screens for new CustomMade Fitness clients.
- Coached proper exercise form during one-on-one and small-group training sessions.
Storekeeper 2nd Class
United States Coast Guard
Kodiak, AK
02.2008 - 11.2012
- Executed administrative and logistical support operations by processing critical documentation, maintaining accurate records, and leveraging computerized systems to streamline workflows and ensure operational efficiency.
- Delivered responsive, professional customer service to Coast Guard personnel and external stakeholders by addressing inquiries, resolving issues, and facilitating effective communication across all levels of the organization.
- Managed sensitive records and administrative transactions with a high level of accuracy and discretion, coordinating requests, monitoring transaction status, and ensuring compliance with established policies and procedures.
Education
Bachelor of Science - Exercise Science
University of North Carolina at Charlotte
01-2026
Associate of Science - Business Administration
Central Piedmont Community College
12-2023
Skills
- MAirline & Airport Operations
- Scheduling & Timekeeping
- Team Leadership
- Aircraft Ground Servicing
- Record Keeping
- Safety & Policy Compliance
- Face-to-Face Customer Service
- Problem Solving
- Procurement
- Financial Accountability
- Group Training
- Inventory Management
Accomplishments
- U.S. Coast Guard Veteran | Employee of the Year, Salvin Dental Specialties (2019) | Mid-Atlantic Bodybuilding Competitor (2023)
Timeline
Ramp Agent
Piedmont Airlines
01.2026 - Current
Team Lead - Order Fulfillment
Salvin Dental Specialties
10.2017 - 05.2022
Certified Personal Trainer
CustomMade Fitness
03.2017 - Current
Storekeeper 2nd Class
United States Coast Guard
02.2008 - 11.2012
Bachelor of Science - Exercise Science
University of North Carolina at Charlotte
Associate of Science - Business Administration
Central Piedmont Community College