Kaori Hoggan
West Jordan,UT
Summary
Led customer service efforts to enhance satisfaction and loyalty among clients. Achieved top performance through consistent attendance and exemplary leadership. Fostered adaptability in team environments, promoting a culture of continuous learning and professional development. Articulated information in a clear and respectful manner, facilitating effective communication. Cultivated a positive team atmosphere as an optimistic contributor, recognized for exceptional sales achievements and rapid skill acquisition.
Overview
2027
2027
years of professional experience
Work History
Customer Support Specialist
Golden Customer Care
Millcreek, UT
2020 - Current
- Delivered outstanding customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Customer Service Representative
Netflix
SLC, UT
01.2017 - 01.2020
- Took inbound calls to support customers with account, billing, internet and device issues, as well as report and fix any fraudulent attempts with customer’s card information or any account take over. Kept calls short, efficient, and positive! I am the best at turning a bad situation into an amazing experience. I also guided/taught customers how to use the Netflix app and their smart devices over the phone by using multiple online tools at once and kept up with any Netflix policy changes. Every call ended, with the customer feeling acknowledged, assured, comfortable and overall happy with the company.
Sales Representative/WFH
Clearlink
SLC, UT
01.2015 - 01.2017
- Took inbound calls for CenturyLink, DTV, and Vivint Home Security, with the goal to up sale and answer and customer service questions. I was held to a very high standard with my sales and was expected to hit and surpass company Standard of Performance, was trusted to run credit checks for qualifications and take deposits for an account start up. After six months I was promoted to work from home and given the opportunity to also sale Qwest internet and Dish TV in addition.
Store Manager
Journeys Co.
Ogden, UT
01.2013 - 01.2015
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock replenishment processes to reduce shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree -
Weber States University
Ogden, UTHigh School Diploma -
Roy High School
Roy, UT05.2015
Skills
- Assisted teams in adapting to new processes and protocols effectively
- Supported team leadership initiatives to enhance collaboration and productivity
- Facilitated call center operations through effective communication techniques
- Demonstrated strong communication skills to resolve customer inquiries
- Contributed to goal-oriented projects through focused teamwork
- Acquired new skills quickly to support departmental needs
- Aided in problem solving to improve workflow efficiency
- Applied sales know-how to enhance customer engagement
Timeline
Customer Service Representative
Netflix
01.2017 - 01.2020
Sales Representative/WFH
Clearlink
01.2015 - 01.2017
Store Manager
Journeys Co.
01.2013 - 01.2015
Customer Support Specialist
Golden Customer Care
2020 - Current
No Degree -
Weber States University
High School Diploma -
Roy High School