Dynamic professional with a proven track record at DSG Group Ashley Furniture, enhancing customer satisfaction and streamlining warehouse operations. Expert in office administration and multilingual communication (English, French, Arabic, Amazigh), demonstrating exceptional customer service and fast learning ability. We achieved significant improvements in inventory accuracy and customer relations by implementing strategic measures.
- Managing warehouse product administration, and overseeing returns processing.
- Ensuring customer satisfaction by verifying delivery pictures, signatures, delivery team comments, and customer feedback.
- Implemented measures to prevent customers from receiving previously rejected products, depending on return reason.
- Held delivery team accountable for any damage documented with evidence.
- Ensuring returned products match our inventory.
- proactively help in resolving inventory discrepancies.
- Assisting with inventory and prepping.
- Managed concurrent pricing and deals to ensure we remain in the market across platforms like Amazon, eBay, Cdiscount, ePrice, etc.
- Updated prices and optimized product titles to enhance discoverability.
- Utilized sales data from the past two months to calculate purchase quantities, ensuring optimal inventory levels.
- Adjusted selling prices based on procurement costs, packaging, delivery expenses, and profit margins.