Summary
Overview
Work History
Education
Skills
Timeline
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Kaoutar Bouchoual

Louisville,KY

Summary

Dynamic professional with a proven track record at DSG Group Ashley Furniture, enhancing customer satisfaction and streamlining warehouse operations. Expert in office administration and multilingual communication (English, French, Arabic, Amazigh), demonstrating exceptional customer service and fast learning ability. We achieved significant improvements in inventory accuracy and customer relations by implementing strategic measures.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

DSG Group Ashley Furniture
04.2023 - Current

- Managing warehouse product administration, and overseeing returns processing.

- Ensuring customer satisfaction by verifying delivery pictures, signatures, delivery team comments, and customer feedback.

- Implemented measures to prevent customers from receiving previously rejected products, depending on return reason.

- Held delivery team accountable for any damage documented with evidence.

- Ensuring returned products match our inventory.

- proactively help in resolving inventory discrepancies.

- Assisting with inventory and prepping.



Cashier

Kroger
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Digital Marketing Coordinator

Comelia
11.2018 - 11.2022

- Managed concurrent pricing and deals to ensure we remain in the market across platforms like Amazon, eBay, Cdiscount, ePrice, etc.

- Updated prices and optimized product titles to enhance discoverability.

- Utilized sales data from the past two months to calculate purchase quantities, ensuring optimal inventory levels.

- Adjusted selling prices based on procurement costs, packaging, delivery expenses, and profit margins.

Showroom Manager

ROCA
07.2018 - 10.2018
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Generated personal sales to meet or exceed established sales goals.

Teacher

ABI GATE, MARIA SCHOOL
02.2018 - 07.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

Bachelor of Linguistics - English Studies

Ibn Zohr University
Agadir, Morocco
06.2017

GED -

Aljadida High School
Tafraout, Morocco
06.2013

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Speaking English, French, Arabic and Amazigh
  • Fast learner

Timeline

Cashier

Kroger
10.2023 - 01.2024

Administrative Assistant

DSG Group Ashley Furniture
04.2023 - Current

Digital Marketing Coordinator

Comelia
11.2018 - 11.2022

Showroom Manager

ROCA
07.2018 - 10.2018

Teacher

ABI GATE, MARIA SCHOOL
02.2018 - 07.2018

Bachelor of Linguistics - English Studies

Ibn Zohr University

GED -

Aljadida High School
Kaoutar Bouchoual