Kaparra Bowers
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Library Assistant II
The Indianapolis Public Library
Indianapolis, IN
06.2023 - 07.2024
- Assisted patrons with locating resources and navigating library systems
- Processed new library materials, ensuring proper cataloging and organization
- Supported staff in maintaining a welcoming and informative environment
- Managed circulation desk operations, facilitating check-outs and returns efficiently
- Conducted orientations for new users on library services and resources
- Collaborated with team members to enhance program delivery and user engagement
- Resolved patron inquiries, providing exceptional customer service to enhance satisfaction
- Contributed to inventory management by tracking usage trends and availability of materials
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored library environments to maintain safe, hazard-free settings.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Helped children select appropriate reading level library books.
- Gained strong understanding of various methods for cataloging books and other materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Processed library card applications and maintained patron records with accurate contact information.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained secure environment by monitoring visitors at front desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Collected and processed fines on overdue library materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected fees, fines and donations for balanced library finances.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Set up computer and digital device access, providing assistance with use and operation.
- Improved community engagement through planning and execution of literary events and book clubs.
- Collaborated with local schools to promote reading programs, enhancing children's interest in literature.
- Enhanced user experience by troubleshooting and assisting with public computer issues.
- Fostered positive learning environment, creating thematic displays that encouraged reading and exploration.
- Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
- Catalogued and sorted books and library materials.
Retail Sales Associate
Goodwill Industries Of Indiana
Indianapolis, IN
10.2017 - 02.2023
- Assisted customers with product selection and inquiries, ensuring exceptional service experiences.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout the sales floor.
- Trained new associates in customer service protocols and operational procedures, enhancing team performance.
- Collaborated with team members to achieve daily sales goals through effective product promotions.
- Implemented visual merchandising strategies that enhanced product visibility and attracted customer interest.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Administrative Assistant
Harrison College
Indianapolis, IN
04.2006 - 07.2016
- Managed office communications and maintained organized filing systems to enhance information retrieval efficiency.
- Coordinated meeting schedules, ensuring optimal use of resources and time for faculty and administration.
- Assisted in preparing reports and presentations, contributing to strategic planning and decision-making processes.
- Streamlined office procedures, reducing processing time for various administrative tasks and improving overall workflow.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative work environment.
- Developed tracking systems for inventory management, ensuring timely supply availability for daily operations.
- Oversaw event logistics for college functions, enhancing participant experience through attention to detail and organization skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Accounting Clerk
Gardner & White Insurance
Indianapolis, IN
08.1994 - 12.2004
- Processed invoices and payments, ensuring accuracy in financial records.
- Maintained general ledger entries, reconciling discrepancies to uphold data integrity.
- Assisted with month-end closings, streamlining procedures for timely financial reporting.
- Collaborated with team members to resolve billing inquiries, enhancing customer satisfaction.
- Implemented improved filing systems, increasing efficiency in document retrieval and management.
- Provided training and support to new clerks on accounting software and best practices.
- Analyzed expense reports for compliance with company policies, improving audit readiness.
- Coordinated with external auditors during annual reviews, facilitating smooth information exchange.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
Bachelor Of Applied Science - Business Administration And Management
Harrison College - Indianapolis
Indianapolis, IN09.2009
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06.1991
Skills
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Maintaining Clean Work Areas
- Energy and Physical Stamina
- Answering Customer Questions
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Leadership
- Goal-Driven
- Merchandising and Display
- Positive Customer Engagement
- Exceeding Customer Expectations
- Building Customer Loyalty
- Teamwork and Collaboration
- Documentation and Recordkeeping
Volunteer Tutor
Indy ReadUP: United Way of Central Indiana 2016 -2018
Indianapolis Public Library: Brightwood Library 2016 -2018
Timeline
Library Assistant II
The Indianapolis Public Library
06.2023 - 07.2024
Retail Sales Associate
Goodwill Industries Of Indiana
10.2017 - 02.2023
Administrative Assistant
Harrison College
04.2006 - 07.2016
Accounting Clerk
Gardner & White Insurance
08.1994 - 12.2004
Bachelor Of Applied Science - Business Administration And Management
Harrison College - Indianapolis
High School Diploma -
Loy Norrix High School