Kapil Goswami
Summary
Proven leader with extensive experience in operations management and customer relations., notably at Citibank, NA. Skilled in verbal and written communication, adept at fostering long-lasting relationships and driving business profitability. Achievements include significantly enhancing operational efficiency and customer service standards.
Overview
11
11
years of professional experience
Work History
Franchise Owner
Brown's Chicken
02.2024 - Current
- Manage daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Manage labor, inventory and overhead costs effectively to maintain business profitability.
- Recruit and train high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversee payroll, business planning and marketing for franchise operations.
Store Manager
Dunkin' Donuts
01.2022 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Personal Banker
Citibank, NA
09.2019 - 12.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Flight Attendant
American Airlines
10.2013 - 08.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ10.2018
University Certification - Business Administration
University of Phoenix
Tempe, AZ01.2018
Associate of Applied Science - Marketing & Management
Oakton Community College
Des Plaines, IL08.2015
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Customer Relations
- Client Service
- Team Oversight
Timeline
Franchise Owner
Brown's Chicken
02.2024 - Current
Store Manager
Dunkin' Donuts
01.2022 - 01.2024
Personal Banker
Citibank, NA
09.2019 - 12.2021
Flight Attendant
American Airlines
10.2013 - 08.2019
Bachelor of Science - Business Administration
University of Phoenix
University Certification - Business Administration
University of Phoenix
Associate of Applied Science - Marketing & Management
Oakton Community College
Similar Profiles
REGINA HICKSREGINA HICKS
Shift Manager at Brown's ChickenShift Manager at Brown's Chicken
Janiena RobsonJaniena Robson
Cashier/Customer Service at Mary Brown's Chicken & TatersCashier/Customer Service at Mary Brown's Chicken & Taters
Anisha ChaudharyAnisha Chaudhary
Food & Service Staff (QA Focus on HACCP) at Mandarin Restaurant & Mary Brown's ChickenFood & Service Staff (QA Focus on HACCP) at Mandarin Restaurant & Mary Brown's Chicken
Travis WorleyTravis Worley
Franchise Owner/Area Development Manager/Franchise Business Consultant at Marco's PizzaFranchise Owner/Area Development Manager/Franchise Business Consultant at Marco's Pizza
Drupesh PatelDrupesh Patel
Franchise Owner at 7-elevenFranchise Owner at 7-eleven