Kapil sharma
Carmel,IN
Summary
Proven leader and strategic planner, adept in operations management and process improvement, with a track record of enhancing efficiency and customer satisfaction at Tata Consultancy Services. Skilled in cross-functional teamwork and complex problem-solving, I excel in driving performance and fostering robust customer relationships. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager /Technical Consultant
Tata Consultancy Services
09.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sr Database Administrator
Oxygen Services Pvt Ltd
05.2009 - 06.2011
- Created and updated database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Developed scripts and processes for data integration and maintenance.
- Modified databases to meet needs and goals determined during planning process.
- Implemented security measures to protect vital business data.
- Coordinated with project management on database development timelines.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Resolved complex technical issues promptly, minimizing disruptions to daily operations of the organization.
- Facilitated strong communication between IT departments and business stakeholders through clear reporting on key metrics related to database health and performance indicators.
- Managed vendor relationships, negotiating contracts for software licenses and support services while ensuring costefficiency.
- Enhanced security measures for sensitive data by developing and enforcing strict access controls.
- Provided expert advice on database design, leading to improved efficiency and scalability in new projects.
- Reduced downtime during system upgrades by planning and executing seamless migration processes.
- Evaluated emerging technologies in the field of database administration, recommending strategic investments that resulted in improved efficiency and future-proofing capabilities within the organization.
- Served as a mentor to junior administrators, fostering professional development and skill growth within the team.
- Collaborated on cross-functional teams to integrate various databases and optimize overall system performance.
Sytems Executive (Database)
Travelport International
05.2007 - 04.2011
- Evaluated emerging technologies regularly, making recommendations on incorporating new tools or methodologies into existing processes as appropriate for enhanced efficiency gains or cost savings.
- Spearheaded migration projects, transitioning databases to more advanced platforms with minimal disruption to business operations.
- Served as liaison between database administration and other IT functions, fostering a collaborative environment for the successful resolution of complex technical challenges.
- Enhanced database performance by optimizing queries and indexing strategies.
- Contributed to successful project completion by providing timely technical support to developers during application integration phases.
- Streamlined data management processes by designing and implementing user-friendly interfaces for database access.
- Established reliable disaster recovery plans, safeguarding valuable company data from potential loss due to unforeseen events.
- Troubleshot performance issues promptly, identifying root causes and implementing robust solutions to prevent future occurrences.
- Initiated process improvements through detailed analysis of existing workflows, resulting in more streamlined operations across departments.
- Developed custom scripts for automating routine tasks, increasing productivity and reducing manual errors.
- Provided comprehensive training on database usage best practices, enhancing end-user efficiency in accessing critical information.
- Maintained high availability of critical databases by proactively monitoring system performance indicators and addressing potential issues before they escalate.
- Implemented efficient backup procedures for ensuring data integrity and minimizing downtime during system failures.
- Assisted in the development of customized reporting tools for management decision-making support using SQL queries and visualization techniques.
Education
Masters of Computer Applications - Computer Science
Kurukshetra University
Kurukshetra, Haryana2006
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Operations Management
Strategic Planning
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification]
- [Name of Certification] [Issuing Organization] [Year Month]
- Cisco Certified Network Associate (CCNA)
- Salesforce Certified Administrator
- Certified Information Systems Security Professional (CISSP)
Languages
English
Full Professional
Additional Information
will write it later
Timeline
Manager /Technical Consultant
Tata Consultancy Services
09.2011 - Current
Sr Database Administrator
Oxygen Services Pvt Ltd
05.2009 - 06.2011
Sytems Executive (Database)
Travelport International
05.2007 - 04.2011
Masters of Computer Applications - Computer Science
Kurukshetra University
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