I have over 30 years of experience in customer service, consistently delivering results and fostering strong client relationships.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Food Service Handler
New Jersey Vets Memorial Home
Edison, NJ
09.2014 - Current
Prepare and serves food to patients as assigned; prepares and arranges food according to guidelines or tallies. Transports food and supplies to designated areas within Hospital or cafeteria; handles food in accordance with sanitary regulations.
Deliver food trays, nourishment, supplemental feedings and supplies in an orderly and timely fashion; serves food while accurately filling requests.
Collect used carts or trays and returns them to the kitchen.
Operate machines used in the preparation of food or sanitation equipment and work area; uses machines/equipment in a safe and efficient manner; maintains a sufficient amount of each item to support needs.
Operate all utensils according to proper procedures; maintains cleanliness of the work area.
Refrigerate and labels perishable food; stores all supplies in an orderly fashion.
Sort all silverware for washing and cleans, polishes stainless steel equipment; may perform environmental service duties.
Perform related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Front Desk Office Manager
Palace Albert Hotel
Fords, NJ
08.2009 - 09.2014
Assign tasks and ensure all staff positions are covered for the duration of shift
Field complaints and address visitor concerns
Answer phone inquiries, direct calls and provide basic information
Oversee and manage support staff, receptionists, and security guards
Address complaints and requests with quality customer service skills
Recruit and train new employees
Maintain office equipment such as photocopier, fax machine, etc.
Monitor front desk and ensure all employees comply with all security procedures for visitors
Oversee mail deliveries, packages, and couriers
Purchase, track, and invoice office supplies
Create, organize, and maintain schedules for all employees
Ensure front desk is covered at all times
Perform bookkeeping, reservations, and clerical duties
Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
Self-employed
Ecomworld LTD
Colombo, Sri Lanka
1995 - 2008
Owned a green tea and shipping company. Exported tea to other countries such as Japan. More information upon request.
Night Audit Manager
Tokyo Bay Hotel
Tokyo, Japan
1991 - 1995
More information upon request.
Education
G.C.E Diploma - Science
Wesley College - High school
12-1990
Diploma - Hospitality
National Tourist Board
12-2008
Skills
Ordering and purchasing
Staff training and development
Sanitation protocols
Conflict resolution
Certification
Food Service Management Certificate - Expires 4/23/2027