Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KAPILA HATANGALA

Metuchen,NJ

Summary

I have over 30 years of experience in customer service, consistently delivering results and fostering strong client relationships.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Senior Food Service Handler

New Jersey Vets Memorial Home
Edison, NJ
09.2014 - Current
  • Prepare and serves food to patients as assigned; prepares and arranges food according to guidelines or tallies. Transports food and supplies to designated areas within Hospital or cafeteria; handles food in accordance with sanitary regulations.
  • Deliver food trays, nourishment, supplemental feedings and supplies in an orderly and timely fashion; serves food while accurately filling requests.
  • Collect used carts or trays and returns them to the kitchen.
  • Operate machines used in the preparation of food or sanitation equipment and work area; uses machines/equipment in a safe and efficient manner; maintains a sufficient amount of each item to support needs.
  • Operate all utensils according to proper procedures; maintains cleanliness of the work area.
  • Refrigerate and labels perishable food; stores all supplies in an orderly fashion.
  • Sort all silverware for washing and cleans, polishes stainless steel equipment; may perform environmental service duties.
  • Perform related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Front Desk Office Manager

Palace Albert Hotel
Fords, NJ
08.2009 - 09.2014
  • Assign tasks and ensure all staff positions are covered for the duration of shift
  • Field complaints and address visitor concerns
  • Answer phone inquiries, direct calls and provide basic information
  • Oversee and manage support staff, receptionists, and security guards
  • Address complaints and requests with quality customer service skills
  • Recruit and train new employees
  • Maintain office equipment such as photocopier, fax machine, etc.
  • Monitor front desk and ensure all employees comply with all security procedures for visitors
  • Oversee mail deliveries, packages, and couriers
  • Purchase, track, and invoice office supplies
  • Create, organize, and maintain schedules for all employees
  • Ensure front desk is covered at all times
  • Perform bookkeeping, reservations, and clerical duties
  • Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed

Self-employed

Ecomworld LTD
Colombo, Sri Lanka
1995 - 2008

Owned a green tea and shipping company. Exported tea to other countries such as Japan. More information upon request.

Night Audit Manager

Tokyo Bay Hotel
Tokyo, Japan
1991 - 1995

More information upon request.

Education

G.C.E Diploma - Science

Wesley College - High school
12-1990

Diploma - Hospitality

National Tourist Board
12-2008

Skills

  • Ordering and purchasing
  • Staff training and development
  • Sanitation protocols
  • Conflict resolution

Certification

Food Service Management Certificate - Expires 4/23/2027

Languages

English
Native or Bilingual
Japanese
Professional Working
Sinhalese
Native or Bilingual

Timeline

Senior Food Service Handler

New Jersey Vets Memorial Home
09.2014 - Current

Front Desk Office Manager

Palace Albert Hotel
08.2009 - 09.2014

Diploma - Hospitality

National Tourist Board

Self-employed

Ecomworld LTD
1995 - 2008

Night Audit Manager

Tokyo Bay Hotel
1991 - 1995

G.C.E Diploma - Science

Wesley College - High school