Kapri Brooks
Davenport,IA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
6
6
years of professional experience
Work History
Server
Ridgecrest Village
Davenport, IA
07.2022 - 10.2024
- Provided excellent customer service to ensure satisfaction.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted guests and provided menus.
Cashier
Walmart
Davenport, Iowa
08.2020 - 07.2022
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Offered customers carry-out service at completion of transaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
Server
Harlan’s
Davenport, Iowa
04.2019 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Checked food before serving it to customers.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
North High School
Davenport, Iowa06-2024
Skills
- Food inspection
- Order delivery practices
- Table resetting
- Team member support
- Hostess support
- Daily specials memorization
- Task prioritization
- Hospitality service expertise
- Strong work ethic
- Food delivery
- Multitasking and organization
- Dietary restrictions knowledge
Timeline
Server
Ridgecrest Village
07.2022 - 10.2024
Cashier
Walmart
08.2020 - 07.2022
Server
Harlan’s
04.2019 - 03.2020
High School Diploma -
North High School