Kaprice Etape
McDonough,GA
Summary
Customer-oriented individual with 3 years of experience in providing exceptional customer service. Recognized for outstanding communication skills, positive attitude, and delivering excellent customer experiences. Dedicated to resolving customer issues promptly, cultivating strong relationships, and ensuring customer satisfaction. A creative and analytical thinker who excelled in the art department by contributing innovative ideas, graphic design samples, and new content designs. Adaptable to different situations and committed to delivering high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Red Lobster
McDonough
10.2023 - Current
- Assisted in greeting and seating guests during peak hours
- Answered phone calls to handle reservations and inquiries
- Supported hostess team in maintaining a clean and welcoming environment
- Greet and seat guests in a friendly and timely manner
- Manage reservations and maintain an organized seating chart
- Collaborate with servers and kitchen staff to ensure efficient service.
Customer Service Representative
Publix
McDonough
08.2022 - 06.2023
- Handle cash, credit, and other payment methods
- Provide friendly and efficient customer service
- Maintain a clean and organized checkout area
- Resolve customer inquiries and concerns
- Prepare and serve deli products like meats, cheeses, and sandwiches
- Ensure food safety and sanitation standards are met
- Assist customers with deli selections and provide recommendations.
Customer Service Representative
VeerasSolutions
Remote
01.2022 - 02.2023
- Responded to customer complaints and concerns, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction
- Handled a high volume of incoming calls, utilizing active listening skills to understand customer needs
- Maintained detailed and accurate customer records
- Collaborated with cross-functional teams to solve complex customer issues
- Developed and implemented a streamlined customer feedback system.
Education
Bachelor Of Aviation - Management Science
Middle Georgia State University
Macon, GADiploma -
Luella High School
05.2022
Skills
- Graphic Design
- Merchandising
- Retail math
- Organizational skills
- Microsoft Office
- Guest services
- Front desk
- Communication skills
- Hospitality
- Effective Multitasking
- Patience and Empathy
- Customer service expertise
- Detail Oriented
- Cleanliness Maintenance
- Upselling
- Attention to Detail
- Reliable and Trustworthy
- Problem-Solving
Certification
Driver's License, 08/01/20, 08/31/25
Languages
Arabic
Limited Working
Japanese
Professional Working
Timeline
Hostess
Red Lobster
10.2023 - Current
Customer Service Representative
Publix
08.2022 - 06.2023
Customer Service Representative
VeerasSolutions
01.2022 - 02.2023
Diploma -
Luella High School
Bachelor Of Aviation - Management Science
Middle Georgia State University