Kapryce Wickware
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Peer Support Specialist
Community Bridges Inc.
10.2023 - Current
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Cashier
Circle K
01.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager
Grab & Go Convenient Store
Mesa, AZ
09.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Team Member
Wendy's
Buckeye, AZ
01.2021 - 08.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
Associate of Arts - Business Administration And Management
Ashland University
07.2025
Digital Marketing - Digital Marketing
Coursera Online
Phoenix, AZ04.2024
E-Commerce Certification - E-Commerce
Coursera Online
Phoenix, AZ04.2024
Certificate - Entrepreneurship
ALOCCS
03.2022
Certificate - Peer Support Specialist
ALOCCS
12.2021
GED -
Arizona G.E.D Online
Phoenix, AZ11.2020
Skills
- Account updating
- Data Collection
- Product Knowledge
- Paperwork Processing
- Scheduling
- Interpersonal abilities
- Relationship-building skills
- Team Leadership
- Time Management
- Verbal and written communication
Timeline
Peer Support Specialist
Community Bridges Inc.
10.2023 - Current
Cashier
Circle K
01.2023 - 10.2023
Manager
Grab & Go Convenient Store
09.2021 - 11.2022
Crew Team Member
Wendy's
01.2021 - 08.2021
Associate of Arts - Business Administration And Management
Ashland University
Digital Marketing - Digital Marketing
Coursera Online
E-Commerce Certification - E-Commerce
Coursera Online
Certificate - Entrepreneurship
ALOCCS
Certificate - Peer Support Specialist
ALOCCS
GED -
Arizona G.E.D Online