Kapil Patel
Wildwood
Summary
Dynamic General Manager with a proven track record at Budget Inn, excelling in leadership and customer service. Expert in Windows troubleshooting and team collaboration, I successfully mentored managers and enhanced employee satisfaction, driving operational excellence and compliance. Passionate about empowering teams to deliver exceptional results and optimize user experiences.
Overview
25
25
years of professional experience
Work History
General Manager
Budget Inn
Wildwood
08.2000 - Current
- Managed Human Resources functions to attract and retain motivated employees.
- Conducted performance reviews, addressing employee issues, discipline, and terminations.
- Mentored mid-level managers and supervisors for career advancement opportunities.
- Trained staff to empower exceptional customer service delivery.
- Implemented compliance with Federal/State laws and company policies to maximize satisfaction and profit.
Technical Support Representative
Insight Global (Amazon, Blink)
Wildwood
09.2022 - 07.2023
- Handled inbound calls for Blink, providing prompt customer support.
- Troubleshot indoor, outdoor, floodlight, and doorbell cameras via Blink app.
- Guided customers in resetting passwords and reinstalling Blink app.
- Resolved technical issues through email support to enhance user experience.
- Assisted customers in setting up cameras utilizing the Blink app efficiently.
- Educated customers on product features and best practices for optimal device performance.
Technical Support Specialist
Sitel (Geeksquad)
Ocala
09.2017 - 05.2020
- Provided technical support for customers via phone.
- Setting up in-store and in-home appointments for troubleshooting on computers.
- Setting up remote support for tier 2 technicians to troubleshoot computers.
- Guided customers through troubleshooting steps for optimal device performance.
- Documented customer interactions in the support ticketing system accurately.
- Educated customers on best practices for device maintenance and usage.
Technical Support Specialist II
Convergys (Dell)
Tampa
01.2016 - 08.2016
- Delivered technical assistance to customers utilizing Dell products and services.
- Executed break, fix, and troubleshooting for tablets, laptops, and desktop computers.
- Provided comprehensive support through email and chat to address customer inquiries.
- Collected and input data into Siebel software for accurate record-keeping.
- Coordinated parts dispatching to ensure timely repairs.
- Utilized Turbo Tech, Avya, Ephone, Oracle Knowledgebase, Siebel, and GotoAssist software tools.
Advance Repair Agent
Best Buy (Geeksquad)
Lady Lake
03.2013 - 02.2014
- Executed troubleshooting for Apple and Windows PCs, restoring functionality and performance.
- Diagnosed and repaired various mobile devices, including iOS, Android, and Blackberry.
- Performed data backups to secure user information against loss.
- Conducted virus removals to enhance system security and integrity.
- Serviced an average of 8 to 10 computers daily, addressing diverse technical issues.
- Utilized tools like MRI Tool, CCleaner, and Webroot for efficient problem resolution.
- Sold Geek Squad Tech Support services to clients, enhancing their technical assistance options.
- Reset passwords on Windows and Mac computers to ensure user access.
- Replaced iPhone and HTC EVO screens for improved device functionality.
- Provided customers with updates on troubleshooting processes via phone calls.
- Monitored shipping status of parts to ensure timely delivery for customers.
Education
Bachelor of Science - Electronic Engineering And Technology
ITT Technical Institute
Tampa, FL05-2004
High School Diploma -
Leesburg High School
Leesburg, FL05-1999
Skills
- Communication skills
- Problem solving
- Leadership abilities
- Team collaboration
- Attention to detail
- Customer service
- Time management
- Windows troubleshooting expertise
- Mac OSX troubleshooting
- DNS management
- Mail server administration
- Microsoft Word proficiency
- Microsoft Excel proficiency
- MS-DOS knowledge
- Outlook expertise
- Network connectivity troubleshooting
- Router installation
- Switch installation
- Cat5 cabling installation
- Cat5e cabling installation
- Cat6 cabling installation
- Cat7 cabling installation
- RG-59 cabling installation
- RG-6 cabling installation
- Phone system punch down knowledge
- Assembly and maintenance skills
- Peripheral management
- Printer support and maintenance
- Driver management and updates
- Virus protection strategies
- Monitoring and oversight skills
- Backup management solutions
Timeline
Technical Support Representative
Insight Global (Amazon, Blink)
09.2022 - 07.2023
Technical Support Specialist
Sitel (Geeksquad)
09.2017 - 05.2020
Technical Support Specialist II
Convergys (Dell)
01.2016 - 08.2016
Advance Repair Agent
Best Buy (Geeksquad)
03.2013 - 02.2014
General Manager
Budget Inn
08.2000 - Current
Bachelor of Science - Electronic Engineering And Technology
ITT Technical Institute
High School Diploma -
Leesburg High School