Kara Albu
Cracker Barrel
Bloomingrose
1
Language
1
Certification
30
years of professional experience
Seasoned administrative and customer service expert with 15 years of scheduling and operations management experience. Skilled in coordinating complex schedules, utilizing Microsoft Excel, and streamlining processes. Demonstrated leadership in team training and effective communication, ensuring precise client-caregiver matching and support in fast-paced environments.
Work History
1 Year 10 Months
- Offer many different types of cleaning from commercial to residential. I offer many different types of services and different types of jobs that I can perform. I am currently looking for something with more stability
Server
4 Years 10 Months- Coordinated with team to ensure smooth opening operations and efficient task completion each morning
- Delivered exceptional customer service, consistently exceeding guest expectations and resolving issues promptly
- Trained new employees on service standards, menu knowledge, and operational procedures to maintain high-quality service
Customer Service Representative
6 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring prompt and accurate service delivery.
- Trained new team members on protocols and customer service best practices.
- Developed process improvements to streamline customer support workflows.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
6 Months- Delivered exceptional customer service in a fast-paced environment, building strong rapport and addressing inquiries to enhance satisfaction
- Collaborated closely with kitchen staff to coordinate timely food preparation and service, ensuring quality and presentation standards
- Efficiently managed orders and processed transactions accurately to support smooth operations
Thrift Store Manager
1 Year 4 Months- Oversaw daily operations including staff scheduling and workflow management to ensure efficient service delivery
- Supervised and trained employees and community service participants, fostering a collaborative and productive team environment
- Managed financial transactions and prepared reports, maintaining accurate cash handling and fiscal responsibility
Administrative Assistant
15 Years- Managed customer accounts with personalized service to enhance client satisfaction and retention
- Coordinated communication between departments to ensure timely and accurate order fulfillment and inquiry handling
- Assisted in administrative tasks including data entry, order processing, and inventory management to support operational efficiency
Education
Trade school
Skills
Customer communication
Customer service
Schedule creation
Staff scheduling
Microsoft Excel
Data entry
Administrative experience
Conflict management
Time management
Communication skills
Leadership
Organizational skills
Customer relationship management
POS systems
Cross-functional communication
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Flexible and adaptable
Certification
- Food Handler Certification
- CPR Certification
- Food Safety Certification
- ServSafe
- First Aid Certification
- Driver's License
Languages
English
Timeline
Customer Service Representative
CASCI
10.2024 - 04.2025Read More
Kara’s Kleaning
10.2024 - CurrentRead More
Server
Cracker Barrel
10.2021 - CurrentRead More
Server
Shoney's Restaurant
04.2021 - 10.2021Read More
Thrift Store Manager
The Anchor Thrift Store
12.2019 - 04.2021Read More
Administrative Assistant
Cook Floral Company
03.1996 - 03.2011Read More
Trade school
Read More