Laila Swain
Jacksonville,FL
Summary
Organized and proactive team player with diligent approach. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
University Of North Florida Student Union Administration - Federal Work Study Student
01.2023 - Current
- Answered calls for the Enrollment Services department
- Transferred callers to their desired person(s) or correct department
- Provided answers to callers with questions concerning the university
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers
- Coordinated schedules for multiple departments within the college, streamlining event planning efforts
Teacher's Assistant
University Of North Florida Student Union Administration
01.2024 - 12.2024
- Handed out classroom materials
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead professor
- Graded assignments and reported individual progress to the professor
- Assisted the professor with classroom management and document coordination to maintain a positive learning environment
Brooks Rehabilitation Center Intern
Brooks Rehabilitation Hospital
05.2024 - 07.2024
- Explored new technologies and approaches to streamline processes.
- Generated reports detailing findings and recommendations.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted patients with exercise routines in order to motivate muscle stimulation and progress.
Christ Church East - Setup Crew Member
01.2022 - 03.2023
- Improved event setup efficiency by coordinating with team members
- Ensured safety during event setups by adhering to guidelines and proper equipment usage
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns
- Contributed to client satisfaction by setting up events according to specifications and timelines
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members
Cool Moose Cafe - Restaurant Server
11.2019 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL12.2024
High School Diploma -
Samuel W. Wolfson High School
05.2021
Skills
- Research proficiency
- Customer Communication
- Problem-solving abilities
- High-Volume Dining
- Interpersonal skills
- Conflict resolution
- Time management
- Punctual and Reliable
- Effective communication
- Organizational skills
- Customer service
- Conflict Resolution
Timeline
Brooks Rehabilitation Center Intern
Brooks Rehabilitation Hospital
05.2024 - 07.2024
Teacher's Assistant
University Of North Florida Student Union Administration
01.2024 - 12.2024
University Of North Florida Student Union Administration - Federal Work Study Student
01.2023 - Current
Christ Church East - Setup Crew Member
01.2022 - 03.2023
Cool Moose Cafe - Restaurant Server
11.2019 - 12.2021
High School Diploma -
Samuel W. Wolfson High School
Bachelor of Science - Psychology
University of North Florida
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