Kara Ankney
Houston,TX
Summary
Dynamic hospitality professional with extensive experience at Hampton Inn & Suites by Hilton, excelling in guest relations and front desk management. Proven ability to enhance guest satisfaction through effective problem-solving and exceptional customer service. Skilled in cash handling and training staff, fostering a high-performance team environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hampton Inn&suites by Hilton
Houston, TX
12.2025 - Current
- Assisted in managing daily front desk operations to ensure seamless guest experiences.
- Coordinated check-in and check-out processes, enhancing efficiency and guest satisfaction.
- Trained and mentored new front desk staff on hotel policies and customer service standards.
- Resolved guest inquiries and complaints promptly, maintaining high service quality.
Assistant Front Desk Manager
Hampton Inn By Hilton
Cañon City, CO
02.2021 - 10.2025
- Assisted in managing daily front desk operations to ensure seamless guest experiences.
- Coordinated check-in and check-out processes, enhancing efficiency and guest satisfaction.
- Trained and mentored new front desk staff on hotel policies and customer service standards.
- Resolved guest inquiries and complaints promptly, maintaining high service quality.
Waitress Trainer
Two Sisters Cafe
Florence, CO
03.2019 - 01.2020
- Trained new staff on menu knowledge and service standards.
- Developed training materials to enhance onboarding experience for waitstaff.
- Facilitated role-playing scenarios to improve customer interaction skills.
- Monitored performance of trainees, providing constructive feedback for improvement.
Education
High School Diploma -
Goal High School
Cañon City, CO06.2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
- Room assignments
- Documentation
- Hospitality best practices
- Registration
- Conflict management
Timeline
Front Desk Agent
Hampton Inn&suites by Hilton
12.2025 - Current
Assistant Front Desk Manager
Hampton Inn By Hilton
02.2021 - 10.2025
Waitress Trainer
Two Sisters Cafe
03.2019 - 01.2020
High School Diploma -
Goal High School