Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Bland

Pikesville,MD

Summary

Dynamic customer support professional with extensive experience at Room & Board, excelling in problem-solving and building lasting client relationships. I consistently enhance order and delivery processes by focusing on the customer needs but also maintaining realistic understanding of the Room & Board process and our products.

Overview

26
26
years of professional experience

Work History

Customer Support

Room & Board
05.2010 - Current
  • Delivered exceptional customer support by addressing concerns promptly, offering viable solutions tailored to individual situations
  • Collaborated with team members to optimize workflows to provide exceptional delivery experiences
  • Maintained up-to-date knowledge of product offerings, enabling accurate communication and set realistic expectations with customers
  • Trained new hires at delivery centers and both the Bethesda and D.C. showrooms on delivery procedures and best practices as well as service processes
  • Provide Service assistance to set up in-home repairs, order replacement parts and answer any inquiries that are submitted through the service portal
  • Complete monthly A/R reports to reach out to collect outstanding balances or process refunds, work on backlog to schedule older open orders and partner with Finance and/or Inventory to resolve order discrepancies
  • Maintained strong relationships over the years with repeat customers, designers and companies
  • Partnered with D.C. showroom with large loaner orders, prepping items before delivery with side marks, using floor plans to determine loading on trucks and was on-site with DA's and delivery teams to assist with installation
  • Member of Wellness, Product Quality and Product Assortment Teams - attending monthly calls and sharing information with my team


Design Associate

Storehouse Furniture
08.1999 - 11.2006
  • Fast paced retail showroom environment
  • Provided In-home design services, Fit Calls, space planning and and utilized various software programs to create design concepts and floor plans
  • Commission sales goals met monthly, was a top seller multiple years in a row from repeat customers and referrals

Education

Howard University
Washington, DC

Skills

  • SAP Proficient
  • Strong knowledge of furniture construction, color schemes, finishes and materials
  • In the moment problem solving skills
  • Building customer relations and loyalty with excellent interpersonal and communication skills
  • Attention to detail from order entry to delivery

Timeline

Customer Support

Room & Board
05.2010 - Current

Design Associate

Storehouse Furniture
08.1999 - 11.2006

Howard University

Similar Profiles

CREATE PROFILE
Kara Bland