KARA BROWN
CINCINNATI,OHIO
Summary
An extremely dependable Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
LIFE INSURANCE AGENT
State Farm
Cincinnati, OH
03.2024 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction via Inbound and Outbound calls
- Assisted customers in selecting the right life insurance coverage for their needs
- Conducted market research to identify potential new products and services.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Provided personalized service to clients by phone, email, or in-person meetings.
RESEARCH ASSISTANT (CONTRACTOR)
Prolink Healthcare/ Medpace
Cincinnati, OH
11.2020 - Current
- Provided approved care to participants as delegated by a registered nurse as required for the Medpace Clinical Pharmacology Unit according to the study protocol, applicable SOPs, and Good Clinical Practice
- Performed and documented clinical procedures (e.g., vital signs, intravenous (IV) insertions, venipunctures, laboratory tests, electrocardiograms) as appropriate to specific needs of study and individual subject
- Managed multiple research projects simultaneously while ensuring accurate record keeping
- May participate in team meetings and serves as a resource for other staff.
Medical Records/RESIDENT SCHEDULER/CENTRAL SUPPLY COORDINATOR
Lincoln Crawford
Cincinnati, OH
02.2017 - 12.2020
- Purchased supplies and equipment to ensure adequate inventory levels were maintained in all departments
- Stocked supplies at designated nursing units
- Maintained accurate inventory records for all items in the Central Supply Department
- Developed and maintained a master schedule and daily schedules for residents
- Developed policies and procedures to improve operational efficiency within the department
- Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Assisted in planning special events like holiday parties or end-of-year celebrations
- Assisted in creating protocols for the collection, coding, indexing, filing, and retrieval of medical records
- Maintained and organized all documentation pertaining to patient, employee, and physician records in an orderly and timely manner
- Demonstrated leadership by making improvements to work processes and helping to train others
- Conducted audits of medical records to identify areas needing improvement or corrective action
- Resolved complex issues related to medical record retrieval requests from external sources such as attorneys, insurance companies, or government agencies.
- Reviewed medical records for accuracy, completeness and compliance with applicable laws and regulations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Collected, checked and filed resident charts and personnel records.
- Reviewed discharges and other records on nursing units for compliance with procedures.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Provided guidance regarding legal implications associated with release of information contained in a patient's chart.
- Collaborated with physicians, nurses and other healthcare professionals to improve quality of patient care documentation.
- Conducted audits of medical records to identify areas needing improvement or corrective action.
- Developed, implemented and maintained medical records policies and procedures.
Operations Administrator Assistant/ Social Media Manager
VXI Global Solutions
Cincinnati, OH
11.2019 - 01.2020
- Managed office equipment and supplies
- Made sure facility runs smoothly
- Managed all social media accounts/ Promoting and Advertising
- Did daily Stack Rankings and weekly/bi-weekly Incentives
- Organized, arranged, and coordinated meetings.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
- Monitored calls for quality assurance purposes.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Met and communicated with vendors to monitor product shipments, prices and backorders.
- Directed and supervised staff performance.
ADMINISTRATIVE ASSISTANT AND MARKETING MANAGER
NOV
Cincinnati, OH
01.2014 - 01.2019
- Marketing and Brand Development
- Promotional Campaigns
- Graphic Design
- Social Media Promoting and Advertising
- Helped set up for events for elite clients and Companies
- Marketing and brand development
- Participated in promotional campaigns
- Graphic design development
- Assisted in event staging for major companies and elite clientele.
Administrative Assistant
DME Fitness
Blue Ash, OH
11.2015 - 01.2018
- Scheduled Clients
- Designed Flyers / Clothing line
- Marketing
- Promotional campaigns and Brand Development
- Made business calls and managed social media accounts.
Customer Service
Pathforward IT
Cincinnati, OH
03.2014 - 02.2017
- Served as the liaison for internal/external healthcare providers and entities as it relates to answering inbound calls from patients, providers, and agencies
- Proficient in using multiple screens and programs
- Handled medical records
- Proficient in handling calls for multiple clients with high call volumes.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Collections Specialist
Axcess Financial
Cincinnati, OH
05.2010 - 11.2010
- Made outbound calls to assigned routine collection accounts
- Negotiated payment options and created payments/postdates in the collection system
- Maintained customer files by obtaining updated demographic and financial information on each call and maintained clear and concise documentation of all attempts and/or contact made and received.
Education
Medical Assistant Diploma -
Ross Institute of Medical and Dental Technology
Associates in Applied Sciences in Graphic Design -
Art Institute of Ohio-Cincinnati
Associates in Applied Sciences in Fashion Merchandising and Marketing -
Art Institute of Ohio-Cincinnati
Skills
- Proficient in Microsoft office programs
- Exceptional keyboarding skills
- Proficient in Adobe Acrobat
- Exceptional time management
- Superior customer service
- Effective office communication
- Appointment Scheduling
- Negotiation Tactics
- Policy Management
- Social media proficiency
- Client Account Management
- Strong interpersonal skills
- Email Marketing
- Insurance sales strategy
- Inspection and examination
- Scheduling
- Office Management
- Office Administration
- Document Management
- Payment Processing
- Call Center Customer Service
- Documentation And Reporting
References
UPON REQUEST
Timeline
LIFE INSURANCE AGENT
State Farm
03.2024 - Current
RESEARCH ASSISTANT (CONTRACTOR)
Prolink Healthcare/ Medpace
11.2020 - Current
Operations Administrator Assistant/ Social Media Manager
VXI Global Solutions
11.2019 - 01.2020
Medical Records/RESIDENT SCHEDULER/CENTRAL SUPPLY COORDINATOR
Lincoln Crawford
02.2017 - 12.2020
Administrative Assistant
DME Fitness
11.2015 - 01.2018
Customer Service
Pathforward IT
03.2014 - 02.2017
ADMINISTRATIVE ASSISTANT AND MARKETING MANAGER
NOV
01.2014 - 01.2019
Collections Specialist
Axcess Financial
05.2010 - 11.2010
Medical Assistant Diploma -
Ross Institute of Medical and Dental Technology
Associates in Applied Sciences in Graphic Design -
Art Institute of Ohio-Cincinnati
Associates in Applied Sciences in Fashion Merchandising and Marketing -
Art Institute of Ohio-Cincinnati
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