Kara Burge
Austin,Texas
Summary
Adaptable leader and strong communicator skilled at organizing complex operations and fostering key relationships. Known for bringing structure to chaotic situations and driving effective cross-team collaboration.
Overview
11
11
years of professional experience
Work History
Senior Contractor Management Specialist
Keller Williams Realty International
Austin, TX
03.2026 - Current
- Develops relationships with individual contractors, evaluate and translate their needs, and collaborate to design specialized solution that drive successful outcomes
- Applies, in-depth knowledge and technical guidance to address complex issues, and provide specialized solutions to ensure our coach growth path are logistically attainable
- Prepares and presents monthly reporting of contractor data metrics and recommended strategies to MAPS leadership
- Manages contractor payment data within the CRM and partnership with KW Finance, in conduct monthly compensation analysis to identify, report, and resolved complex discrepancies
- Develops and implements of framework and partnership with MAPS directors to guide an annual contractor evaluations and manages agreement revisions as needed
On/Off Board Specialist
Keller Williams Realty International
01.2021 - Current
- Company Overview: Real Estate Headquarters providing services to agents worldwide, with an emphasis on training and coaching development programs.
- Responsible for on/offboarding tasks for independent contractors, and conducting contractor orientations.
- Cross-trained in multiple departmental functions, collaborating with Finance and Legal teams to streamline workflows, and ensure compliance with company policies.
- Perform monthly bank reconciliations in Oracle, and assist with travel reimbursement processing.
- Project lead for large client events, planning and designing event lounges for over 4,000+ clients, and point of contact at events for assisting event customer service booths.
Consumer Experience Specialist | Billing Support
Keller Williams Realty International
01.2019 - 01.2021
- Assist via phone and email with client questions and inquiries, align clients with coaches based on their business analysis, conduct customer satisfaction surveys, and educate clients on the programs offered.
- Process monthly client billing requests in our CRM and billing systems.
- Manage international billing inquiries, and generate customized reports for leadership.
- Led cross-functional efforts with the customer service team to streamline billing workflows and enhance team collaboration.
- Known for creating new processes to streamline tasks, which, in turn, cut down department costs by eliminating unnecessary software programs.
Hyper-Wellness Representative
Restore Hyper Wellness + Cryotherapy
01.2018 - 01.2019
- Company Overview: A wellness center providing health and wellness services to customers.
- Greet, guide, and educate customers on services while operating machines, and assisting with special projects and store events.
- Executed a private store event, organized and attended by vendors, and the event brought in over the goal for monthly revenue.
- Promoted membership sales while managing client accounts to deliver exceptional customer experiences.
Research Evaluator
ACE After-School Program
01.2016 - 01.2018
- Company Overview: After-school summer activities for students at no cost.
- Observe activities, provide feedback to program leaders, create program evaluation surveys, and conduct focus groups.
- Provide school districts with direct feedback on programs. Known for implementing new gardening activities, per feedback collected in focus groups.
- Gathered and analyzed program observation data to provide leadership with actionable recommendations for enhancement.
Education
Bachelor of Behavioral Science - Minor in Sociology
University of Houston Clear Lake
01-2018
High School Diploma -
Baytown Christian Academy
01-2014
Skills
- Salesforce
- Zoho
- Chargify
- Evisort
- Google Drive
- Microsoft Office
- Asana
- Aventri
- Slack
- DocUSign
- Cognito
- Oracle
Activities
- Embrace Special Needs Volunteer, 01/01/24
- Wellness Ambassador of KW MAPS Department, 01/01/19, 12/31/21
- Project Leader of Annual KW Day of Service, 01/01/19, 01/01/20
- American Marketing Association VP of Programs and Records, 01/01/17, 12/31/18
- President of Social Work Student Organization, 01/01/16, 12/31/16
References
References available upon request.
Timeline
Senior Contractor Management Specialist
Keller Williams Realty International
03.2026 - Current
On/Off Board Specialist
Keller Williams Realty International
01.2021 - Current
Consumer Experience Specialist | Billing Support
Keller Williams Realty International
01.2019 - 01.2021
Hyper-Wellness Representative
Restore Hyper Wellness + Cryotherapy
01.2018 - 01.2019
Research Evaluator
ACE After-School Program
01.2016 - 01.2018
Bachelor of Behavioral Science - Minor in Sociology
University of Houston Clear Lake
High School Diploma -
Baytown Christian Academy