Kara Cable
Middletown
Summary
Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
27
27
years of professional experience
Work History
Director of Operations
Crystal Run Healthcare
MIDDLETOWN
02.2021 - Current
- Ensured compliance with healthcare regulations and standards.
- Collaborated with department heads to streamline workflows, enhancing overall operational efficiency.
- Analyzed operational data to identify improvement areas.
- Led cross-functional teams in performance enhancement initiatives.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues promptly, contributing to high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Identified areas where process improvements could be made resulting in increased productivity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Improved employee turnover by developing incentive and training programs that fostered engagement.
Patient Services Supervisor
Crystal Run Healthcare
Monroe
10.2017 - Current
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork to ensure accurate and efficient patient onboarding.
- Troubleshot and resolved department issues to enhance patient satisfaction and ensure optimal patient flow.
- Implemented new hire training program to develop skills and facilitate discussions on task prioritization.
Patient Service Site Supervisor
Crystal Run Healthcare
Monroe
02.2013 - 10.2017
- Resolved department issues to enhance patient satisfaction and optimize patient flow.
- Managed patient registrations by collecting information, verifying benefits, and submitting paperwork to streamline onboarding.
- Developed and implemented new hire training program to improve skills and prioritize tasks effectively.
Patient Services Team Leader
Crystal Run Healthcare
Middletown
07.2011 - 02.2013
- Coordinated patient registrations by collecting information, verifying benefits, and submitting paperwork to streamline intake process.
- Balanced and reconciled cash drawer daily to ensure financial accuracy and support department operations.
- Troubleshot and resolved department issues to enhance patient satisfaction and optimize patient flow.
Patient Services Team Leader
Crystal Run Healthcare
Rock Hill
07.2008 - 07.2011
- Organized and maintained patient charts, ensuring accurate classification and efficient filing systems.
- Oversaw patient registrations, collecting information, verifying benefits, and submitting paperwork to streamline patient onboarding.
- Balanced and reconciled cash drawer daily, ensuring financial accuracy for the department.
Patient Financial Services Representative
Crystal Run Healthcare
Middletown
12.2005 - 07.2008
- Organized and maintained patient charts to ensure easy access and compliance with filing standards.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Scheduled and confirmed patient appointments to optimize clinic workflow and enhance patient experience.
Store Manager
Maidenform
Central Valley
03.1999 - 11.2005
- Hired and trained employees to build a skilled team focused on customer satisfaction.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions, and building rapport, enhancing overall customer experience.
- Reorganized sales floor layout to optimize customer flow and increase product visibility, leading to improved sales engagement.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Processed shipments and maintained stock shelf organization.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided exceptional customer service through personalized greetings and assistance.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11.2020
Skills
- Operational strategy
- Operations oversight
- Facility oversight
- Capital spending
- KPI tracking
- Process improvements
- Operational efficiency
- Employee retention strategies
- Staff supervision
- Staff development
- Schedule management
- Team leadership
- Customer service
- Effective communication
- Written communication
- Problem solving
- Time management
- Multitasking Abilities
- Attention to detail
- Administrative management
- Continuous improvement
- Business management
- Team building
- Self motivation
- Effective leader
- Administrative management
- Continuous improvement
Timeline
Director of Operations
Crystal Run Healthcare
02.2021 - Current
Patient Services Supervisor
Crystal Run Healthcare
10.2017 - Current
Patient Service Site Supervisor
Crystal Run Healthcare
02.2013 - 10.2017
Patient Services Team Leader
Crystal Run Healthcare
07.2011 - 02.2013
Patient Services Team Leader
Crystal Run Healthcare
07.2008 - 07.2011
Patient Financial Services Representative
Crystal Run Healthcare
12.2005 - 07.2008
Store Manager
Maidenform
03.1999 - 11.2005
Bachelor of Science - Business Management
University of Phoenix