Kara Cava
Phoenix,AZ
Summary
Results-driven professional with experience in inside sales, customer support, and account coordination. Strong background in business communication, CRM systems, and relationship building, with a focus on supporting sales teams and improving client experience. Known for managing multiple projects, tracking activity accurately, and helping move opportunities forward.
Overview
7
7
years of professional experience
Work History
Business Development Specialist
Elontec
Phoenix, Arizona
07.2024 - 10.2025
- Scheduled discovery calls with prospects and Elontec account teams to initiate engagement.
- Facilitated follow-up communications with prospects and Elontec partners to maintain relationships.
- Cultivated key relationships with customers through regular communication, meetings, and events to enhance collaboration.
- Researched potential business opportunities in new and existing markets.
- Kept current on industry trends to support innovative growth strategies.
- Managed multiple projects to achieve high levels of success.
- Assisted operations and sales teams with Elontec service delivery coordination.
Customer Support Representative
Paychex Inc
Phoenix, AZ
06.2023 - 01.2024
- Resolved customer inquiries in a timely manner.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Assisted clients with timekeeping, onboarding, and employee self-service navigation.
- Collaborated with other departments to resolve customer issues quickly.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Applied Paychex knowledge base resources to answer routine customer questions.
- Troubleshot technical problems using provided resources or third-party tools.
- Maintained an up-to-date knowledge of products and services offered by the company.
Inside Sales Representative
Public Storage
Phoenix, Arizona
12.2022 - 06.2023
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Managed inbound leads for self-storage rentals and reservations.
- Guided customers through unit size, pricing, and availability options.
- Scheduled move-ins and processed lease agreements.
- Provided customers with product information, pricing and availability.
- Explained climate-controlled units, access codes, and facility policies.
- Updated customer records in sales and reservation systems.
- Supported Public Storage facility teams with tenant service requests.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
SAP Inside Sales and Marketing Representative
Televerde
Phoenix, Arizona
10.2021 - 11.2022
- Qualified marketing leads through analysis of SAP CRM records and Outreach campaign criteria, enhancing lead quality for sales team.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Managed outbound calls for Televerde B2B demand generation campaigns.
- Researched target accounts for SAP SuccessFactors marketing and sales outreach.
- Conducted market research to identify potential customers, competitors, and industry developments.
- Collaborated with marketing team to create promotional materials that increased brand awareness.
- Conducted initial sales correspondence via email and phone to engage potential clients., preparing and presenting professional bids to customers.
- Managed multiple sales projects simultaneously and met deadlines.
- Provided product information and demonstrations to customers via phone and online platforms.
SAP Lead Generation
Televerde
Goodyear, Arizona
01.2019 - 11.2022
- Conducted outbound cold calls to generate leads in a B2B environment.
- Placed outbound calls to schedule appointments for the SAP sales team
- Confirmed meeting times with prospects through phone and email outreach
- Followed up with leads to ensure active appointment schedules.
- Resolved objections during calls using company service information
- Evaluated incoming leads based on company screening criteria. using company screening criteria and call scripts
- Updated CRM records with contact notes and appointment details
- Streamlined processes and optimized performance using various software and tools.
Education
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ09-2026
Skills
- Business development
- Sales strategy
- Lead qualification
- Sales coordination
- Customer relationship management
- Account management
- Lead development
- Prospect outreach
- B2B background
- Industry trends
- CRM systems
- Business communication
- Customer engagement
Timeline
Business Development Specialist
Elontec
07.2024 - 10.2025
Customer Support Representative
Paychex Inc
06.2023 - 01.2024
Inside Sales Representative
Public Storage
12.2022 - 06.2023
SAP Inside Sales and Marketing Representative
Televerde
10.2021 - 11.2022
SAP Lead Generation
Televerde
01.2019 - 11.2022
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Rio Salado Community College