Detail-oriented healthcare professional with a strong focus on enhancing patient experiences through effective communication and care management. Skilled in managing multiple assignments in fast-paced healthcare environments while ensuring respect and dignity for patients and their families.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Florida Medical Clinic
Land O’Lakes
09.2022 - 02.2024
Assisted provider during exams, treatments, and procedures to enhance patient care.
Administered injections and documented in EHR to ensure accurate patient records.
Recorded vital signs and updated EHR with allergies and medication history.
Performed diagnostic studies and treatments as ordered by provider.
Managed patient communications, returning calls and providing test results to keep patients informed.
Processed medication refill requests efficiently.
Prepared specimens and requisitions for lab courier services.
Cleaned and sterilized medical instruments and equipment to maintain safety standards.
Restorative Nursing Assistant
James A. Haley VAHCS
Tampa
05.2019 - 05.2022
As the Lead Restorative Nursing Assistant in the Restorative Care Program, I demonstrated communication skills daily with Veterans and fellow staff.
Performed mobility programs including strengthening and endurance exercise and range of motion, including transfers, ambulation, dressing, grooming, and toileting.
Applied splints and braces to residents with contractures to support their mobility.
Implemented music therapy during restorative dining and activities to improve resident engagement and quality of life.
Implemented hand hygiene and oral care program in restorative dining to decrease the spread of bacteria.
Coordinated communication with multiple medical providers to ensure optimal resident progress in the restorative program.
Participated in Interdisciplinary Committee meetings with residents and families to collaboratively discuss and refine their care plans.
Conducted one on one sessions with residents regarding their individualized care plans.
As the Activities of Daily Living & Caribou Champion I conducted training and individual education to all nursing staff on the unit. This also entailed conducting weekly Computerized Patient Record System (CPRS) chart checks and audits for compliance.
Documented daily & weekly restorative care notes in CPRS.
Participated in Caribou Huddle Board improvement project which increased accurate charting compliance on the unit from 25% to 95%.
In the Restorative Care Program, I assisted with created and maintained guidelines as well as activities for residents.
Created and organized a New Employee Orientation program for the Restorative Care Team.
Aspiration Champion, I maintained guidelines pertaining to residents' swallowing precautions.
Used Excel to help calculate the time Restorative staff interacted with residents during their therapy sessions.
Utilized Microsoft Word & PowerPoint to create Standard Operating Procedures (SOP) and training aids.
Certified Nursing Assistant Community Living Center
James A. Haley VAHCS
Tampa
02.2019 - 05.2019
As a Nursing Assistant in the Community Living Center, provided direct patient care to residents.
Provided direct patient care to residents including bathing/showering, shaving, oral care, incontinence care, feeding, turning and transferring patients.
Performed vital signs, glucose finger sticks, bed linen changes, specimen collection, daily weights, bladder scans, and external urinary device application.
Assisted nurses with procedures on the unit including wound care and dressing changes.
Enhanced patient understanding by reinforcing teaching from nurses, doctors, therapists, and other healthcare team members.
Facilitated communication among residents, families, and healthcare professionals to support patient care.
Trained new nursing assistants during onboarding to ensure smooth integration into the unit.
Certified Nursing Assistant Med-Surg/Oncology
Bay Pines VAHCS
St. Petersburg
03.2016 - 01.2019
Communicated effectively with patients, family, and other health professionals.
Communicated effectively with Veterans, their families, and medical staff.
Documented care given to patients into electronic medical record in a timely and accurate manner.
Reinforced patient education from nurses, doctors, and therapists to enhance patient understanding and compliance.
Oriented new nursing assistants on the unit to promote effective integration into the team.
Conducted skills and competency training for nursing assistants in collaboration with Nurse Educator to ensure high standards of care.
Updated bed board and monitored transponder phones to ensure accurate patient tracking.
Participated as a committee member in Staffing Methodology and Unit Based Council to improve staffing practices.
Acted as Super User for CP Flowsheets in CPRS and Get-Well Network to support effective data management.
Utilized VetLink to check in Veterans to their appointments in the chemotherapy/oncology clinic.
Certified Nursing Assistant
Manor Care Skilled Nursing Facility
Dunedin
07.2013 - 11.2013
Assisted residents with mobility, including turning, positioning, range of motion exercises, and transferring to and from wheelchair to enhance mobility and independence.
Maintained residents' hygiene, dressed and undressed residents, and aided with restroom needs to ensure comfort and dignity.
Took and recorded vital signs for patients and reported patient conditions to the nurse.
Provided feeding assistance to residents in congregate and individual settings to ensure proper nutrition and support.
Transferred patients using the Hoyer and Stand-Up lift.
Answered patient calls for assistance and participated in daily activities.
Provided training to new CNA employees on patient care protocols and best practices.
Aviation Maintenance Technician
United States Coast Guard
05.2004 - 03.2013
Received honorable discharge from military service, completing all obligations.
Executed aircraft maintenance and repairs on propellers and engines, ensuring airworthiness and operational readiness.
Calculated weight and balance data for aircraft.
Qualified C-130 Loadmaster, Drop Master, and Sensory Systems Operator.
Trained and mentored new aircrew members, facilitating their integration and operational effectiveness.
Certified Hazardous materials.
Conducted law enforcement and search and rescue patrols, enhancing safety and security in assigned areas.
Education
Phlebotomy
Concorde Career Institue
Tampa, FL
04-2026
Certified Nursing Assistant
Ultimate Medical Academy
Clearwater, FL
05-2013
Skills
Patient care
Vital signs monitoring
Colostomy care
Electronic health records
Basic life support and first aid
Infection prevention
Personal protective equipment use
Mobility assistance
ADL assistance
Patient transport
Catheter management
Restraint application
Tourniquet application and removal
Collecting specimens
Biohazard waste management
Dementia and Alzheimer's care
Healthcare ethics
Quality assurance
Interdisciplinary collaboration
Reliable team player
Medical terminology
Compliance knowledge
Safety precautions
Personal Protection use
HIPPA and OSHA compliance
Venipuncture skills
Timeline
Medical Assistant
Florida Medical Clinic
09.2022 - 02.2024
Restorative Nursing Assistant
James A. Haley VAHCS
05.2019 - 05.2022
Certified Nursing Assistant Community Living Center