Kara Cotturone
Rochester
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Mark Kaufman Roofing
North Port, FL
05.2023 - 02.2026
- Developed and maintained filing systems for efficient document retrieval and compliance with organizational standards.
- Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Streamlined documentation processes, improving efficiency of permit approvals and reducing delays.
- Coordinated permit applications to ensure compliance with local regulations and timelines.
- Maintained a strong working knowledge of local, state, and federal regulations pertaining to permits, ensuring that all applications were in compliance.
- Coordinated scheduling of appointments, ensuring optimal resource allocation and minimizing conflicts.
Assistant Manager
Aspen Dental
Port Charlotte, FL
10.2021 - 2023
- Managed daily operations to ensure team efficiency and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in onboarding of new employees to maintain adequate staffing levels.
- Coordinated patient treatment plans with healthcare providers and clinical staff.
- Facilitated communication between patients, dental professionals, and insurance companies.
Patient Service Representative
Center For Sight
Venice, FL
03.2021 - 09.2021
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Service Representative
Aspen Dental
Fuquay-Varina, NC
08.2020 - 12.2020
- Coordinated patient appointments, ensuring timely scheduling and efficient use of resources.
- Managed patient inquiries and concerns, providing accurate information and support.
- Facilitated communication between patients and healthcare providers to enhance service quality.
- Streamlined check-in processes, improving overall patient flow and satisfaction.
- Maintained up-to-date patient records using electronic health record systems for accuracy.
- Verified insurance eligibility and coverage for patients.
Office Assistant
Watco Service Corporation
Garner, NC
10.2019 - 03.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Streamlined data entry processes, reducing errors and increasing overall productivity.
Team Member
McDonald's
Rochester, NY
09.2016 - 10.2017
- Taking orders and payments from customers at windows, counters, and tables. Stocking workstations and display cases. Cleaning food prep areas, cooking surfaces, and utensils in keeping with sanitation codes. Operation of large volume cooking equipment including grills, fryers, and griddles.
Sales Associate
Michael’s Arts & Crafts
Rochester, NY
09.2015 - 11.2016
- Greeting and assisting customers with their shopping needs. Operating cash registers, processing payments, issuing receipts, refunds, credit/exchanges, and resolve complaints. Bagging, boxing, and gift-wrapping merchandise for shipments. Stocking shelves, pricing merchandise, offering carry-out service. Maintaining clean and orderly checkout areas as well as other cleaning duties.
Sales Associate
Bed Bath & Beyond
Rochester, NY
09.2013 - 11.2014
- Demonstrating and explaining products. Rotating window and interior product displays in accordance to inventory and product promotions. Stocking product shelves, cleaning and organizing work areas, recording demonstration questions and coupon distribution.
Skills
- Customer Service
- Microsoft Word
- Excel spreadsheets
- Data entry
- Computer skills
- Office administration
- Time management
- Critical thinking
- Scheduling and calendar management
- Invoice processing
- Documentation and recordkeeping
- Permit application preparation
Timeline
Administrative Assistant
Mark Kaufman Roofing
05.2023 - 02.2026
Assistant Manager
Aspen Dental
10.2021 - 2023
Patient Service Representative
Center For Sight
03.2021 - 09.2021
Patient Service Representative
Aspen Dental
08.2020 - 12.2020
Office Assistant
Watco Service Corporation
10.2019 - 03.2020
Team Member
McDonald's
09.2016 - 10.2017
Sales Associate
Michael’s Arts & Crafts
09.2015 - 11.2016
Sales Associate
Bed Bath & Beyond
09.2013 - 11.2014