Kara Crum
New Albany,IN
Summary
Proven leader in fast-paced environments, adept at staff development and operations management, demonstrated at Inspire Brands. Skilled in inventory control and interpersonal relations, I excel in optimizing team performance and enhancing customer satisfaction. Achieved significant improvements in productivity and efficiency, showcasing a commitment to excellence and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Shift Manager
Inspire Brands
2956 Breckenridge Ln, Louisville, Ky 40220
03.2019 - Current
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Cook/Baker
Norton Health Care
1 Audobon Plaza Dr, Louisville, Ky 40217
07.2022 - 07.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Identified inefficiencies leading to improved productivity.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Adjusted recipes based on ingredient availability or customer request.
- Monitored food quality and presentation to maintain high standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Prepared and served various food items in fast-paced [Type] environment.
- Maintained food safety and sanitation standards.
- Planned menus for different events, seasons and customer requests.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Complied with health and safety codes to protect staff and customers.
- Managed opening and closing shift kitchen tasks.
- Created appealing displays to showcase products in bakery.
- Assisted in planning and running promotional events and campaigns.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Developed recipes for new products and improved existing recipes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cook/Bakery Clerk
Kroger
9812 Linn Station Rd, Louisville, Ky 40223
03.2018 - 07.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Trained and supervised cooking staff to expertly meet daily needs.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Prepared and served various food items in fast-paced [Type] environment.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Identified inefficiencies leading to improved productivity.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
High School Diploma -
Eastern High School
Louisville, KY06.2012
Skills
- Equipment Troubleshooting
- Supply Ordering
- Staff Development
- Team Development
- Inventory Control
- Schedule oversight
- Staff Motivation
- Workplace Safety
- Safety Compliance
- Accurate money handling
- Employee Training
- Schedule Management
- Cash Handling
- Decision-Making
- Punctual and Reliable
- Interpersonal Skills
- Delegating Work
- Relationship Building
- Handling Customer Complaints
- Operations Management
- Staff Training and Onboarding
- Documentation And Reporting
- Energetic and Enthusiastic
- Performance reviewing
- Training and mentoring
Timeline
Cook/Baker
Norton Health Care
07.2022 - 07.2024
Shift Manager
Inspire Brands
03.2019 - Current
Cook/Bakery Clerk
Kroger
03.2018 - 07.2020
High School Diploma -
Eastern High School