Hi, I’m
Kara Emmino
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
Bridals By Lori
Bridesmaids and Special Event Consultant
2022.11 - Current (3 education.years_Label & 7 education.months_Label)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Chick-fil-A
Manager
2020.10 - 2022.10 (2 education.years_Label)
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended long-range plans for development of department personnel.
Buffalo Wild Wings
Manager
2018.10 - 2020.10 (2 education.years_Label)
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Buffalo Wild Wings
Server
2018.02 - 2018.10 (8 education.months_Label)
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Creek Coffee
Barista
2016.09 - 2017.01 (4 education.months_Label)
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Ocean Isle Fishing Company
Server
2015.05 - 2016.08 (1 education.year_Label & 3 education.months_Label)
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
West Brunswick High SchoolShallotte, NC
High School Diploma
06.2015
University Overview
- 3.9 GPA
- Honor Roll 2014-15
- Sons Daughters Scholarship Recipient
Skills
- Performance Tracking and Evaluations
- Mathematical Calculation and Reasoning
- Monetary Transactions
- Team Member Motivation
- Problem Anticipation and Resolution
- Scheduling and Coordinating
- Managing Employee Relations
- Corrective Actions
- Performance Motivation
- Management Training
- Labor and Food Cost Control
- Hiring and Onboarding
- Hospitality Management
- POS Inventory System Operation
- Leadership
Timeline
Bridesmaids and Special Event Consultant
Bridals By Lori
2022.11 - Current (3 education.years_Label & 7 education.months_Label)
Manager
Chick-fil-A
2020.10 - 2022.10 (2 education.years_Label)
Manager
Buffalo Wild Wings
2018.10 - 2020.10 (2 education.years_Label)
Server
Buffalo Wild Wings
2018.02 - 2018.10 (8 education.months_Label)
Barista
Creek Coffee
2016.09 - 2017.01 (4 education.months_Label)
Server
Ocean Isle Fishing Company
2015.05 - 2016.08 (1 education.year_Label & 3 education.months_Label)
West Brunswick High School
High School Diploma