Kara Glaze
Pomeroy,OH
Summary
Scheduling coordinator with a focus on enhancing customer experiences through precise record-keeping and effective appointment management. Demonstrates strong organizational skills and a commitment to maintaining accurate records. Proven ability to communicate effectively and respond quickly to scheduling challenges.
Overview
26
26
years of professional experience
Work History
Work Scheduling Coordinator Associate
American Electric Power, AEP
Pomeroy, Ohio
11.2019 - Current
- Coordinated and confirmed customer appointments, enhancing scheduling efficiency and customer satisfaction.
- Maintained accurate appointment records to ensure effective scheduling and minimize conflicts.
- Responded promptly to customer inquiries about availability and schedule changes.
- Minimized operational disruptions by responding swiftly to emergency scheduling changes.
- Verified employee hours against submitted timesheets to ensure payroll accuracy.
- Contributed to development of standard operating procedures for scheduling workflows, improving consistency and reliability.
- Analyzed data and created spreadsheets with MS Office and Excel.
- Followed prescribed questions during calls to gather necessary information.
Business Insurance Agent
The Vaughan Agency
Pomeroy, USA
09.2016 - 07.2019
- Customized insurance programs to meet individual customer needs and address diverse risks.
- Inspected properties to assess general condition, construction type, age, and other characteristics for insurance risk evaluation.
- Performed administrative tasks, maintaining accurate records and managing policy renewals to ensure compliance and customer satisfaction.
Administrative Assistant
Little, Sheets & Barr, LLP
Pomeroy, USA
01.2012 - 06.2012
- Managed scheduling and appointments for attorneys and clients efficiently.
- Organized and maintained legal documents and case files systematically.
- Assisted in drafting correspondence and legal documents with attention to detail.
- Drafted legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements, ensuring compliance with legal standards.
- Submitted pleadings to court clerk, facilitating timely processing of legal cases.
Claims Support Specialist II
Erie Insurance
Parkersburg, USA
09.2009 - 01.2012
- Created and maintained databases by entering accurate information to support operational efficiency.
- Managed projects and contributed to committee or team work to drive collaboration and achieve common goals.
- Completed forms according to company guidelines. in accordance with company procedures.
- Answered telephones, provided information to callers, took messages, and transferred calls to appropriate individuals to ensure effective communication.
Account Specialist
Enterprise Rent-A-Car
Gallipolis, USA
06.2006 - 05.2009
- Managed customer inquiries and resolved issues efficiently.
- Assisted customers in selecting appropriate vehicles for their needs.
- Coordinated rental agreements and ensured compliance with company policies.
- Planned and prepared advertising and promotional materials to drive product and service sales, collaborating with customers, company officials, sales departments, and advertising agencies.
Business Internship
Enterprise Rent-A-Car
Pomeroy, USA
05.2005 - 06.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided creative solutions that enhanced collaboration and effectiveness within the team. to enhance team performance and outcomes.
- Collaborated effectively with a diverse group of colleagues to achieve shared objectives. with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Scheduled and confirmed appointments for clients, customers, and supervisors to facilitate organized meetings.
- Answered telephones, provided information to callers, took messages, and transferred calls to appropriate individuals to ensure effective communication.
Business Internship
Walt Disney World
Orlando, USA
01.2004 - 08.2004
- Greeted customers to understand their needs, enhancing personalized service.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answered questions about store offerings, providing information to assist customer decision-making.
- Compute sales prices, total purchases and receive and process cash or credit payment.
Customer Service
McClure's Restaurant
Middleport, USA
09.2000 - 08.2004
- Processed food and drink orders while providing excellent customer service and handling payment transactions.
- Delivered orders to customers at windows, counters, or tables, ensuring satisfaction with timely service.
- Washed, cut, and prepared ingredients for cooking in a kitchen environment.
- Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Ensured sanitation, health, and safety standards in work areas to provide a safe dining environment.
Education
Property and Causality Insurance License -
Hondros College
Westerville, OHAssociate of Applied Science - Minor in Business Management
University of Rio Grande
Rio Grande, OHSkills
- Microsoft Outlook, Word, PowerPoint and Excel
- Critical thinking
- Time management
- Appointment coordination
- Effective communication
- Attention to detail
- Administrative support
- Expense reporting
- Scheduling
- Team collaboration
- Documentation skills
- Verbal and written communication
Timeline
Work Scheduling Coordinator Associate
American Electric Power, AEP
11.2019 - Current
Business Insurance Agent
The Vaughan Agency
09.2016 - 07.2019
Administrative Assistant
Little, Sheets & Barr, LLP
01.2012 - 06.2012
Claims Support Specialist II
Erie Insurance
09.2009 - 01.2012
Account Specialist
Enterprise Rent-A-Car
06.2006 - 05.2009
Business Internship
Enterprise Rent-A-Car
05.2005 - 06.2006
Business Internship
Walt Disney World
01.2004 - 08.2004
Customer Service
McClure's Restaurant
09.2000 - 08.2004
Property and Causality Insurance License -
Hondros College
Associate of Applied Science - Minor in Business Management
University of Rio Grande