Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayumi Dimatulac

Foothill Ranch,CA

Summary

Experienced Scheduling Coordinator with a strong ability to plan and coordinate schedules efficiently. Proficient in building schedules in a timely manner. Exceptional team member and a prblem solver with solid skills in organizing work and time management.

Overview

24
24
years of professional experience

Work History

Scheduling Coordinator

Cortica
03.2021 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate clients schedules.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Help triage situations with families and help give them the best solution as possible
  • work with another company to help gain contracts



Behavior Interventionist

Cortica
10.2020 - 03.2021
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for each client
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Used Central Reach to document client information, progress notes and treatment plans.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Improved behaviors through modeling, role-playing and other effective strategies.
  • Developed intervention plans based on established guidelines and individual needs.
  • Mediated conflicts through structured sessions.
  • Implemented behavior modification techniques to improve student social and academic performance.

Respite Caregiver

Comforcare Homecare
02.2014 - 10.2020
  • Assisted clients with daily living needs, includes homework,organizing and how to maintain their schedules, to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Makes sure clients complete tasks, that are asked of them.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Deal with any kinds of behaviors the client may have.

Behavior Technician

Seek Education
09.2007 - 11.2017
  • Provided direct care to clients in a one-on-one therapy setting
  • Implemented skill acquisition and behavior reduction treatments as directed by a supervisor
  • •Collaborate, communicate and assist with the training of clients, parents and staff
  • Taught them daily skills and tasks
  • Worked close with the families as well
  • Maintain strict confidentiality
  • •Attended training to acquire further knowledge.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior .
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.

Office Clerk

Dr. Okamotos Office
06.2003 - 08.2003
  • General Office Duties: File, Copy, Data Entry
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.

Volunteer

Huntington Memorial Hospital
02.2001 - 06.2003
  • Answered phone calls from different departments.
  • Took the book cart to patients.
  • Took newspapers, flowers and other personal items to patients on all floors.
  • Adhered to organization procedures and instructions to maintain safety.
  • Transported patients and helped with discharge procedures.
  • Picked up and delivered medical records to different units of the hospital.

Education

High School Diploma -

South Pasadena High School

No Degree -

Pasadena City College
Pasadena, CA

Skills

  • Data Entry
  • Salesforce
  • Microsoft Outlook
  • Microsoft Word
  • Phones
  • Verbal and written communication skills
  • CPR
  • Talkdesk
  • Fax
  • General Office Duties
  • Microsoft Excel
  • Microsoft PowerPoint
  • Copy Machine
  • Program Organization
  • Schedule organization
  • Calendar coordination
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer engagement and support
  • Behavioral Management
  • Progress documentation
  • Time management
  • Process Improvement

Timeline

Scheduling Coordinator

Cortica
03.2021 - Current

Behavior Interventionist

Cortica
10.2020 - 03.2021

Respite Caregiver

Comforcare Homecare
02.2014 - 10.2020

Behavior Technician

Seek Education
09.2007 - 11.2017

Office Clerk

Dr. Okamotos Office
06.2003 - 08.2003

Volunteer

Huntington Memorial Hospital
02.2001 - 06.2003

No Degree -

Pasadena City College

High School Diploma -

South Pasadena High School

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Mayumi Dimatulac