SUMMARY
Overview
Work History
Education
Skills
Private security license
Timeline

Kara Glunz

Dispatch Center LTD.
San Antonio,TX
7
years of professional experience

Detail-oriented professional experienced in dispatch coordination and customer service excellence. Known for critical thinking and effective problem-solving skills, contributing to streamlined operations and enhanced client satisfaction.

Work History

Monitoring Dispatcher

4 Years 10 Months
Dispatch Center LTD. | 10.2021 - Current
  • Managed crisis situations by executing rapid responses and liaising with law enforcement to optimize intervention effectiveness.
  • Utilized computer systems to locate addresses and determine arrival times efficiently.
  • Managed comprehensive phone inquiries and maintained high accuracy in data entry to support efficient operations.
  • Maintained logs of incoming calls and assigned tasks for accountability.
  • Diagnosed customer panel issues and efficiently routed inquiries to appropriate fire or burglar technicians for expert assistance.

Team Member

3 Months
Rasing Canes | 06.2021 - 09.2021
  • Delivered exceptional customer service in a fast-paced environment.
  • Collaborated with team to maintain high standards of food quality and safety.
  • Operated kitchen equipment efficiently to streamline food preparation processes.
  • Trained new team members on operational procedures and best practices.

Prospect Service Assistance

1 Year 8 Months
Prospect Airport Services | 10.2019 - 06.2021
  • Resolved customer issues through empathetic communication and effective solutions to enhance overall satisfaction.
  • Assessed and addressed customer needs related to special mobility equipment, including installation and maintenance of wheelchair lifts and ramps.
  • Conducted assessments and instituted safety precautions to safeguard clients with mobility issues from potential injuries.
  • Provided dedicated support to ensure comfort and safety for passengers with special needs related to age or disability.

Ramp Service Agent

7 Months
Worldwide Flight Services | 03.2019 - 10.2019
  • Operated ground support equipment for aircraft logistics and efficiency.
  • Loaded and unloaded packages, ensuring accurate handling and placement.
  • Conducted safety inspections on equipment prior to use.
  • Collaborated with team members to streamline ramp operations and reduce delays.

Education

High School Diploma

O’Connor High School | 12221 Leslie Rd, Helotes, TX 78023 | 06.2018

Skills

Dispatch coordination and communication
Data entry accuracy
Customer service excellence
Microsoft Office proficiency
Team collaboration.
Critical thinking and analysis
Decision-making
Dispatch software
Conflict resolution
Multitasking and organization
Map reading
Software proficiency

Private security license

License type: Alarm systems monitor

License# 01161057

Expires: 10/20/2027

Timeline

Monitoring Dispatcher

Dispatch Center LTD.
10.2021 - CurrentRead More

Team Member

Rasing Canes
06.2021 - 09.2021Read More

Prospect Service Assistance

Prospect Airport Services
10.2019 - 06.2021Read More

Ramp Service Agent

Worldwide Flight Services
03.2019 - 10.2019Read More

O’Connor High School

High School Diploma
Read More
Kara Glunz