Kara Goulbourne
McDonough,GA
Summary
An experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
13
13
years of professional experience
Work History
SERVER/Day Shift Manager
BARNACLE BARNEYS
MARATHON , FL
2021.08 - 2024.05
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
CASHIER/Customer Service Representative
Tom Thumb Food Stores
Marathon , FL
2021.02 - 2021.08
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Front Desk Agent
TRANQUILITY BAY RESORT
Marathon , FL
2011.01 - 2021.08
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Provided information about hotel amenities, services, and local attractions.
- Kept accurate records of guest transactions.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
SERVER/Assistant Manager
SEVEN MILE GRILL
Marathon , FL
2017.03 - 2021.01
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Planned work schedules for servers based on expected business volume.
Education
DIPLOMA IN EDUCATION - EUCATION
College of Agriculture, Science And Education
JAMAICA2011-06
CERTIFICATE - NAIL TECHNOLOGY
Heart School of Cosmetology
JAMAICA2009-01
Skills
- Safe Food Handling
- Table Setting
- Supply Restocking
- Guest Engagement
- Table Bussing
- Food Running
- Check payment processing
- Quality Control
- Cash Handling
- Point of Sale (POS) system operations
- Liquor, wine, and food service
Timeline
SERVER/Day Shift Manager
BARNACLE BARNEYS
2021.08 - 2024.05
CASHIER/Customer Service Representative
Tom Thumb Food Stores
2021.02 - 2021.08
SERVER/Assistant Manager
SEVEN MILE GRILL
2017.03 - 2021.01
Front Desk Agent
TRANQUILITY BAY RESORT
2011.01 - 2021.08
DIPLOMA IN EDUCATION - EUCATION
College of Agriculture, Science And Education
CERTIFICATE - NAIL TECHNOLOGY
Heart School of Cosmetology
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