Summary
Overview
Work History
Education
Skills
Timeline
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Kara Green

Prattville,AL

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining records.

Overview

6
6
years of professional experience

Work History

Front Office Manager

Auburn University at Montgomery
08.2024 - Current
  • Managed front office operations, including scheduling staff and assigning tasks.
  • Ensured customer satisfaction by providing efficient service and resolving complaints.
  • Trained new employees in customer service practices and policies.
  • Maintained accurate records of all transactions, bookings, and payments.
  • Processed payments accurately using point-of-sale system software.
  • Communicated verbally and in writing to provide clear direction to staff.
  • Trained and developed associates and supervisors to reach company goals.
  • Analyzed front office data to identify opportunities for improvement.

Travel Advisor

Share the Magic Travel
05.2022 - Current
  • Maintained up-to-date knowledge of current airline fares, hotel rates, car rental fees, passport and visa requirements, currency exchange rates, and other travel related information.
  • Performed administrative duties such as filing documents or responding to emails in a timely manner.
  • Analyzed customer feedback to identify potential areas of improvement within the organization.
  • Tracked customer complaints and resolved them promptly and professionally.

Student Academic Advisor

Auburn University at Montgomery
10.2023 - 08.2024
  • Maintained accurate records of student interactions using databases and software systems.
  • Advised international students on visa regulations and other immigration matters.
  • Developed relationships with faculty and staff in order to provide comprehensive support for students.
  • Utilized problem solving techniques when addressing challenging situations with students.
  • Collaborated with other departments to ensure that students have access to necessary resources and services.
  • Conducted individual meetings with students experiencing academic difficulties or personal issues affecting their studies.
  • Coordinated outreach programs for at-risk students including mentoring activities and tutoring sessions.

Director of Marketing

Growing Faithful Children
06.2021 - 01.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Increased website traffic by average of 45% each month using cutting-edge inbound marketing techniques.
  • Utilized SEO best practices to improve organic search engine rankings resulting in an additional 10% in website traffic.

College Program Intern

Walt Disney World Company
08.2019 - 12.2019
  • I worked Quick Service in Magic Kingdom then I was transferred to park entry at Disney's Hollywood Studios and EPCOT.
  • Translated questions, comments, and concerns to meet the needs of all Guests.
  • While I was working on the Disney College Program, I was able to compete hospitality and guest experience classes.
  • Analyzed problems, identified solutions and made decisions.

Education

Master of Business Administration (M.B.A.) -

Faulkner University
Montgomery, AL
12.2023

Bachelor of Science in Business Administration - undefined

Faulkner University
05.2021

Skills

  • Office administration
  • Complaint resolution
  • Creative problem solving
  • Administrative support
  • Oral and writing communication
  • Customer service
  • Relationship building
  • Schedule coordination
  • Sales and marketing

Timeline

Front Office Manager

Auburn University at Montgomery
08.2024 - Current

Student Academic Advisor

Auburn University at Montgomery
10.2023 - 08.2024

Travel Advisor

Share the Magic Travel
05.2022 - Current

Director of Marketing

Growing Faithful Children
06.2021 - 01.2023

College Program Intern

Walt Disney World Company
08.2019 - 12.2019

Bachelor of Science in Business Administration - undefined

Faulkner University

Master of Business Administration (M.B.A.) -

Faulkner University

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