Kara Helle-Wright
Lambertville
Summary
Dedicated professional with strong customer service and communication skills. Experienced in training and team collaboration, ensuring operational efficiency and safety in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Allied Universal Security Services
Maumee
08.2019 - Current
- Oversaw daily employee scheduling operations, approving time off requests and coordinating shift swaps to maintain workflow.
- Developed and optimized employee schedules, ensuring adequate staffing levels to meet operational demands.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Tracked employee attendance and time-off requests, ensuring adherence to company policies and minimizing scheduling conflicts.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Supervised security team to ensure safety and compliance across all facilities.
Overhead Crane Operator
Sterling Pipe & Tube, Inc.
Toledo
01.2018 - 08.2019
- Operated overhead cranes to lift and move heavy materials safely.
- Inspected equipment daily to ensure proper function and safety compliance.
- Coordinated with team members to streamline lifting operations and enhance safety.
- Followed safety protocols to minimize risks during crane operations.
- Logged crane usage and conducted routine maintenance to ensure optimal equipment performance.
- Trained new operators on safe crane operation techniques, fostering a culture of safety.
- Communicated with supervisors to report equipment issues promptly.
- Monitored load weight limits to prevent overload situations during lifts.
- Wore personal protective equipment to ensure safety while operating overhead crane.
- Utilized hand signals to communicate with co-workers when operating overhead cranes.
- Inspected overhead crane for proper operation prior to use and reported any defects or malfunctions to supervisor.
Lead Cashier
Pilot Travel Centers
Ottawa lake, mi
07.2015 - 01.2018
- Managed cash register operations and ensured accurate cash handling.
- Processed transactions efficiently using point-of-sale systems.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Opened and closed registers accurately according to established procedures.
- Managed checkout process by monitoring long lines and coordinating additional staff support.
- Trained new cashiers on procedures and company policies to enhance team efficiency.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Provided excellent customer service and resolved customer inquiries promptly.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Collaborated with team members to enhance overall store performance.
- Maintained compliance with safety and health regulations in the workplace.
- Processed returns and exchanges efficiently while adhering to company policies.
- Learned roles of other departments to provide coverage and keep the store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Skills
- Process improvement
- Risk management
- Time management
- Scheduling efficiency
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Customer service
- Adaptable to change
- Conflict resolution
- Documentation
Certification
- CPR instructor
Timeline
Operations Manager
Allied Universal Security Services
08.2019 - Current
Overhead Crane Operator
Sterling Pipe & Tube, Inc.
01.2018 - 08.2019
Lead Cashier
Pilot Travel Centers
07.2015 - 01.2018