Kara Herbert
Greensburg,PA
Summary
Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
19
19
years of professional experience
Work History
Account Specialist
AGiRepair
Greensburg
11.2025 - Current
- Manages customer inquiries and provides product information for device repairs.
- Collaborates with repair technicians to ensure timely service delivery.
- the sales team.
Account Specialist
AGiRepair
Greensburg
11.2025 - Current
- Manages customer inquiries and provides product information for device repairs.
- Collaborates with repair technicians to ensure timely service delivery.
- Manages the entire account lifecycle in collaboration with saleswith the sales team to drive end-to-end account management
Wholesale Account Manager
Online Stores
New Stanton, PA
07.2017 - Current
- B2B sales operations with an utmost precision
- Building long term relationships with customers in a warm, professional, and pleasant manner
- Ensuring clients' requests are handled in an efficient and timely fashion
- Utilizes Excel and Word daily to manage workflows, customer data, and internal processes
- Experienced with LED commercial lighting and photometrics as the LED specialist
- Provides freight estimation services to work with the customers' needs efficiently
- Maintains communication with new and existing customers' while preserving a knowledge of product
- Train new sales representatives, serve as a primary resource of knowledge, and support their development within the business to guarantee success
Implementation Project Manager (temporary position)
AutoPoint
Daytona Beach, FL
09.2016 - 06.2017
- Collaborated with senior executives to ensure alignment of the implementation strategies and business objectives
- Piloted the utilization of a comprehensive 3-point inspection system across Merecedes dealerships within the US
- Designed PowerPoints to relay the 3-point inspection systems and its benefits to the dealerships as a whole
Customer Service Representative (temporary position)
Convergys (PayPal)
Lake Mary, FL
12.2016 - 02.2017
- Resolved customer concerns with a rational disposition
- Assisted with high call volumes all the while maintaining a sincerity with the client
- Handled billing and account security for the consumer
Sales Representative (temporary position)
VSC
Lake Mary, FL
08.2016 - 11.2016
- Performed cold calls to potential clientele for an excursion for two
- Mastered a phone system that would automatically call the next contact in que
- Balanced poise and finesse when there were negative outcomes
Customer Service Representative
Online Stores
New Stanton, PA
06.2013 - 07.2016
- Delivered remarkable and in depth understanding of the product
- Provided exceptional phone support in a high stress environment
- Acknowledged and researched extensive questions to ensure the customer is given the utmost courtesy and detail if uncertainties presented themselves
Receptionist
Northern Pike Veterinary Hospital
Monroeville, PA
03.2010 - 05.2013
- Welcomed clients and patients with a warmth and kindness
- Answered phones and scheduled appointments for outpatient and inpatient care
- Thrived in a fast-paced environment that required multi-tasking and quick thinking
- Kept patient records organized and up to date to support seamless care
Waitress
Bob Evans
Greensburg, PA
09.2007 - 03.2010
- Created a welcoming atmosphere for guests dining in or ordering takeout
- Took orders in an accurate fashion and built rapport with the customers
- Maintained a clean workspace to give my coworkers and guests the best experience possible
Education
High school or equivalent -
Hempfield Area Shs
Skills
- Account Management (4 years)
- Customer Service Skills (10 years)
- Organizational Skills (10 years)
- Computer Skills (10 years)
- Marketing Strategy (8 years)
- Customer Service
- Microsoft Office (10 years)
- B2B sales (10 years)
Additional Information
I am a hard working, up beat individual whose main achievement is to ensure customer satisfaction, be punctual, organized, and to be able to pride myself on my work and the company I work for. These are all things I strive for and will bring with me to any company I have the pleasure of working for.
Timeline
Account Specialist
AGiRepair
11.2025 - Current
Account Specialist
AGiRepair
11.2025 - Current
Wholesale Account Manager
Online Stores
07.2017 - Current
Customer Service Representative (temporary position)
Convergys (PayPal)
12.2016 - 02.2017
Implementation Project Manager (temporary position)
AutoPoint
09.2016 - 06.2017
Sales Representative (temporary position)
VSC
08.2016 - 11.2016
Customer Service Representative
Online Stores
06.2013 - 07.2016
Receptionist
Northern Pike Veterinary Hospital
03.2010 - 05.2013
Waitress
Bob Evans
09.2007 - 03.2010
High school or equivalent -
Hempfield Area Shs