Kara Hollingsworth
Niles,MI
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated the ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
12
12
years of professional experience
Work History
Account Specialist
Fastenal
South Bend, Indiana
10.2018 - Current
- Organized regular client meetings to discuss progress updates, address challenges, and explore opportunities for further growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Built relationships with customers to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Managed customer accounts and ensured timely order processing.
- Resolved customer inquiries and issues promptly and effectively.
Dietary Aide
West Woods Of Niles
08.2017 - 09.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
Manager
Dairy Queen
04.2013 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Buchanan High School
Buchanan, MI05.2010
Skills
- Product and service knowledge
- Customer relationship management
- Account management
Timeline
Account Specialist
Fastenal
10.2018 - Current
Dietary Aide
West Woods Of Niles
08.2017 - 09.2019
Manager
Dairy Queen
04.2013 - 03.2017
Buchanan High School