Adept at transforming client experiences, I leveraged my precision cutting, blonde specialization and IBE extension certification over the 15 years I’ve been a hairdresser. My friendly communication and active listening fostered strong client relationships, boosting retention through exceptional service. Continuously updated with the latest trends and educational classes, I also mentor and help educate peers, enhancing our team's overall skill set.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Glam Colour Bar & Hair Salon
01.2009 - Current
Recommended appropriate hair treatments to enhance clients' hair health.
Sterilized tools and equipment to comply with health regulations.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.