Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Karaim

Ypsilanti

Summary

Customer-focused professional skilled in conflict resolution, communication, and problem-solving, driving satisfaction and loyalty. Collaborates effectively in teams, adapts to changing needs, and prioritizes results through efficient, empathetic service.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Glass America
Livonia, Mi
10.2022 - Current
  • Delivered customer service and scheduled appointments, responding quickly to inquiries and resolving issues.
  • Analyzed vehicle information and ordered parts while dispatching technicians efficiently to various locations.
  • Collaborated with sales associates to finalize sales and ensure successful job completion.

Receptionist

Laird Glass & Upholstery
Plymouth, Mi
11.2020 - 09.2022
  • Provided customer service by handling phone calls, email inquiries, and entering customer data and payments.
  • Coordinated communication with outside contractors to ensure project alignment.
  • Scheduled installations for various project types, facilitating timely completion.
  • Knowledge of glass products; commercial, residential and automotive.

Receiving Lead

Bed, Bath & Beyond
Canton, Mi
07.2016 - 10.2020
  • Customer service, money handling. Facilitated heavy lifting tasks to maintain operational efficiency., Executed freight work to manage inventory flow and distribution., merchandising along with pricing of items and handling new sales promotions daily.
  • Started as a cashier, moved to doing inventory at various locations, became head of sales and merchandising then ended as the lead shipping and receiving associate.
  • Oversaw daily receiving operations, ensuring accuracy in inventory management and product placement.
  • Trained and mentored team members on best practices for efficient receiving processes and safety protocols.
  • Implemented improved workflows that enhanced productivity and reduced errors during product receipt and inspection.

Education

Associate in Applied Science - Marketing & Applied Management

Schoolcraft College
Livonia, Mi
01-2021

Baking & Pastry Certificate - Culinary Arts

Schoolcraft College
Livonia, Mi
01-2017

Skills

  • Customer service
  • Problem resolution
  • Product knowledge
  • Order Processing
  • Scheduling
  • CRM Software
  • Word & Google Docs
  • Critical thinking

Timeline

Customer Service Representative

Glass America
10.2022 - Current

Receptionist

Laird Glass & Upholstery
11.2020 - 09.2022

Receiving Lead

Bed, Bath & Beyond
07.2016 - 10.2020

Associate in Applied Science - Marketing & Applied Management

Schoolcraft College

Baking & Pastry Certificate - Culinary Arts

Schoolcraft College