KARA KELLEY
San Marcos,TX
Summary
Experienced Business Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
PROJECT MANAGER
Dana Bass Designs
01.2023 - Current
- Established effective communication among key stakeholders for enhanced collaboration and successful project completion
- Developed project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Managed client and vendor issues and deployed mitigation strategies to minimize potential issues
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
Owner/Operator
Kara's Kennels
11.2021 - 12.2023
- Managed day to day business operations for in-home dog sitting service including client communications, scheduling, billing
- Developed business plan marketing to customers with animals needing special attention and providing add on services to meet client needs.
- Established strong relationships with customers, ensuring consistent services at competitive prices.
- Managed daily schedules for up to 8 guests, with focus on special diets, exercise regimens, medication management
MORTGAGE RATE LOCK COORDINATOR
Aspire Financial
01.2021 - 06.2022
- Oversight of rate lock specialist team, providing direction and feedback on daily duties, validation of work accuracy prior to submission, onboarding and training of new employees
- Prepared various loan production reports based on published mortgage rate documentation
- Ensure timely loan documentation delivery prior to lock expiration, including validation of financials of relocked and extended loans
- Performed audit of loan disclosures for accuracy and regulation compliance
ADMINISTRATIVE MANAGER
MWilcox Design
01.2019 - 01.2020
- Improved office efficiency by implementing streamlined administrative processes and procedures related to project planning, communications and inventory.
- Created Excel template for project plan management prioritizing task timelines and critical deadlines
- Utilized QuickBooks to build client proposals and invoices
- Managed vendor communications on behalf of business and clients related to ordering, delivery, claims, and account management
- Oversaw up to 5 concurrent high-priority projects to completion with regular client meetings to review project progression
LEASING MANAGER
Thousand Oaks
01.2017 - 01.2019
- Supervised leasing team of 12, monitoring performance and sales goals while fostering an environment for professional growth
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance including
- Created and executed marketing plan, increasing potential lessee throughput by 30% which was utilized company wide
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Negotiated leasing terms and conditions, resulting in profitable contracts for the property.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12.2024
Skills
- Quickbooks
- Project Management
- Inventory Management
- Procedure Development
- People Management
- Highly Organized
- Problem Solving
- Leadership
- Communication
- Critical Thinking
Timeline
PROJECT MANAGER
Dana Bass Designs
01.2023 - Current
Owner/Operator
Kara's Kennels
11.2021 - 12.2023
MORTGAGE RATE LOCK COORDINATOR
Aspire Financial
01.2021 - 06.2022
ADMINISTRATIVE MANAGER
MWilcox Design
01.2019 - 01.2020
LEASING MANAGER
Thousand Oaks
01.2017 - 01.2019
Bachelor of Science - Business Management
Western Governors University
Similar Profiles
Allison HeinonenAllison Heinonen
Inventory Manager & Assistant in Workroom at Designs DesignsInventory Manager & Assistant in Workroom at Designs Designs
Delan KhalidDelan Khalid
Senior In Vivo Technician at Dana-Farber Cancer InstituteSenior In Vivo Technician at Dana-Farber Cancer Institute
Lauren BodnarLauren Bodnar
Assistant Stage Manager at Dana Hills High SchoolAssistant Stage Manager at Dana Hills High School
Grayson HowardGrayson Howard
Shift Manager at Layne's Chicken FingersShift Manager at Layne's Chicken Fingers
ELLA GOMEZELLA GOMEZ
After-School Program Leader at San Marcos AcademyAfter-School Program Leader at San Marcos Academy