Summary
Overview
Work History
Education
Skills
Professional Training
Timeline
Generic

Kara Lyons

East Falmouth,MA

Summary

Friendly and energetic Paraprofessional with expertise as in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.

Overview

9
9
years of professional experience

Work History

Paraprofessional

Wareham Public School
Wareham, MA
02.2018 - Current
  • Provided guidance to students in the classroom setting.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Supervised small groups of students during instruction time.
  • Assisted in the implementation of educational programs for special needs children.
  • Offered students personalized educational, behavioral and emotional support.

Supervisor of Customer Service

Stop and Shop Supermarket
Falmouth, MA
07.2015 - 02.2018
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Answered phone calls and responded to questions and concerns.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Education

High School Diploma -

Falmouth High School
Falmouth, MA
06-2017

Skills

  • Redirecting Student Behavior
  • Small Group Instruction
  • Differentiated Instruction
  • Responsible for Large Amounts Of Money
  • Interact With Customers to Resolve Problems

Professional Training

  • Crisis Prevention Institute Training
  • Applied Behavior Analysis Training

Timeline

Paraprofessional

Wareham Public School
02.2018 - Current

Supervisor of Customer Service

Stop and Shop Supermarket
07.2015 - 02.2018

High School Diploma -

Falmouth High School

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Kara Lyons